Mindbody + Attentive
Bring past clients back to your business
Clients who haven’t returned in a while are at risk of losing interest or switching to a competitor. Giving them a reason to return at the right time can remind them of their positive experience and encourage them to come back.
Step 1: Access the “We Miss You” template
- Navigate to “Journeys” in the left-hand menu
- Find the “We Miss You Journey” template, click the three-dot menu, and “Edit” to adjust content as desired
Step 2: Activate your journey
- Click “Activate” to start sending automated emails to clients who haven’t visited within your selected timeframe (30 days for fitness businesses; 60 days for salons and spas)
Next up: recruit and remind clients
Capture new clients through sign-up units
Learn how to customize sign-up units to collect information from interested clients on social media in a few steps.
Remind first-timers to book again
Set up follow-up messages to keep new clients committed and help them feel valued.