What is AI Concierge?

AI Concierge is designed with fitness studios, salons, spas, wellness businesses in mind to answer client questions, book appointments, and capture leads across SMS and web chat. Built directly into Mindbody and powered by Playlist, AI Concierge works 24/7 so clients get instant support and staff can stay focused on in-person service.

How does AI Concierge work?

AI Concierge works by connecting directly to your Mindbody account. Because it's built into Mindbody, it already knows your services, staff, pricing, real-time availability, and client history, so there's no manual setup or data import required. When a client reaches out, AI Concierge responds in natural language and can take action, such as booking or rescheduling an appointment.

How is AI Concierge different from a chatbot?

Traditional chatbots follow scripted paths and can only answer a limited set of pre-defined questions. AI Concierge understands natural language, uses live data from your Mindbody account, and can take action by booking, rescheduling, and canceling appointments.

Can AI Concierge book appointments and classes?

Yes, AI Concierge can book appointments and classes automatically, directly in Mindbody. It can also reschedule and cancel bookings based on real-time availability. That means clients can get on your schedule anytime, including nights, weekends, and holidays, without waiting for your team to respond.

What questions can AI Concierge answer?

AI Concierge handles the questions clients ask most like business hours, class schedules, pricing, service availability, cancellation policies, booking steps, and location details. You can also customize AI Concierge so responses reflect the needs and voice of your business.

Is AI Concierge a good fit for my business?

AI Concierge is designed for businesses that use Mindbody. It's a strong fit for hair salons, nail salons, day spas, yoga studios, Pilates studios, gyms, and personal training businesses. If you use Mindbody to manage appointments, classes, memberships, or packages, AI Concierge is built to work with your setup right out of the box.

How do I set up AI Concierge?

AI Concierge is fast to set up. Because it's built directly into Mindbody, your services, staff, schedules, and pricing are already connected. There's no coding, no data import, and no complicated configuration. Most businesses can get started the same day they sign up.

Can I customize how AI Concierge responds to my clients?

Yes, AI Concierge can be customized to match your brand voice. You control its tone, personality, and specific responses so it sounds like your business. You can also review every client conversation, giving your team full visibility into what AI Concierge is saying on your behalf.

How much does AI Concierge cost?

AI Concierge is included in the Mindbody Ultimate plan. Get in touch with a Mindbody team member to learn how AI Concierge can support your business and discuss pricing options.

AI Concierge

No missed calls. No missed bookings. No missed revenue.

AI Concierge handles client conversations, drives bookings, and captures leads around the clock—so you never miss an opportunity, even when you're busy or closed.

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Keep your front desk on 24/7

AI Concierge follows up on missed calls and answers client questions through text and webchat, so clients get help right away, every time.

Put AI to work as part of your team

Choose a preset tone or define your own, and it will chat with clients naturally in your brand's voice.

Stay in control of every conversation

See all client conversations in one inbox, get alerts when your team needs to jump in, and review chats to improve responses over time.

Get started fast with built-in integration

Built into Mindbody, AI Concierge knows your services, pricing, schedules, and client history, so it can answer and book instantly.

Want hours back every month?

AI Concierge users save an estimated 25 hours per month on routine client communication.*

Manage all your communication in one place

Never miss what matters with all your client and staff communication in one unified dashboard and app.

Bring AI-powered support to your front desk

Help clients 24/7 and capture more bookings.

About the Playlist platform

Your software offers built-in access to an AI-powered platform from Playlist, Mindbody's parent company.

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Frequently Asked Questions

What is AI Concierge?: AI Concierge is designed with fitness studios, salons, spas, wellness businesses in mind to answer client questions, book appointments, and capture leads across SMS and web chat. Built directly into Mindbody and powered by Playlist, AI Concierge works 24/7 so clients get instant support and staff can stay focused on in-person service.
How does AI Concierge work?: AI Concierge works by connecting directly to your Mindbody account. Because it's built into Mindbody, it already knows your services, staff, pricing, real-time availability, and client history, so there's no manual setup or data import required. When a client reaches out, AI Concierge responds in natural language and can take action, such as booking or rescheduling an appointment.
How is AI Concierge different from a chatbot?: Traditional chatbots follow scripted paths and can only answer a limited set of pre-defined questions. AI Concierge understands natural language, uses live data from your Mindbody account, and can take action by booking, rescheduling, and canceling appointments.
Can AI Concierge book appointments and classes?: Yes, AI Concierge can book appointments and classes automatically, directly in Mindbody. It can also reschedule and cancel bookings based on real-time availability. That means clients can get on your schedule anytime, including nights, weekends, and holidays, without waiting for your team to respond.
What questions can AI Concierge answer?: AI Concierge handles the questions clients ask most like business hours, class schedules, pricing, service availability, cancellation policies, booking steps, and location details. You can also customize AI Concierge so responses reflect the needs and voice of your business.
Is AI Concierge a good fit for my business?: AI Concierge is designed for businesses that use Mindbody. It's a strong fit for hair salons, nail salons, day spas, yoga studios, Pilates studios, gyms, and personal training businesses. If you use Mindbody to manage appointments, classes, memberships, or packages, AI Concierge is built to work with your setup right out of the box.
How do I set up AI Concierge?: AI Concierge is fast to set up. Because it's built directly into Mindbody, your services, staff, schedules, and pricing are already connected. There's no coding, no data import, and no complicated configuration. Most businesses can get started the same day they sign up.
Can I customize how AI Concierge responds to my clients?: Yes, AI Concierge can be customized to match your brand voice. You control its tone, personality, and specific responses so it sounds like your business. You can also review every client conversation, giving your team full visibility into what AI Concierge is saying on your behalf.
How much does AI Concierge cost?: AI Concierge is included in the Mindbody Ultimate plan. Get in touch with a Mindbody team member to learn how AI Concierge can support your business and discuss pricing options.

*Based on AI Concierge product data and a Mindbody in-app customer survey, April 2026. Results may vary based on business type, message volume, and usage.