Staff Management
Optimize performance with built-in staffing tools for teams of all sizes
Automate staff substitutions
Save bandwidth and use your software to find and slot in substitutes. Avoid class cancellations, give clients a seamless experience, and keep revenue flowing.
Control permissions
Maintain discrete roles and responsibilities for each team member with assigned permissions. Hide or share sensitive information with managers, and add or remove staff right within your software.
Track hours and payroll
Decrease manual errors and ensure your team is properly paid. Let your software take care of clocking in staff, tracking hours, and calculating pay, tips, and commissions—you can even integrate with third-party vendors like ADP.
Grow bookings through social
Encourage your team to share their schedules, upcoming classes or appointments, and info about the brand through their social networks. They can post directly from the Mindbody business app to popular sites like Facebook and Instagram.
Mindbody is a huge help because I use the software for notes on my staff and payroll. It takes care of so many of my admin duties.
Ali Svendsen, General Manager and Coach
4G Athletic | Georgetown, Michigan
One powerful system for staffing and scheduling management
Frequently Asked Questions
- What kind of info can I store in a staff profile?
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In a Mindbody staff profile, you can store comprehensive staff information including contact details (email, phone numbers, addresses), login credentials and role permissions, employment dates, staff photos, and professional information like provider IDs and staff ID numbers.
You can also add private notes for internal use, public biographies that appear to clients, and link staff members to their client profiles if they also book services at your business.
Additional details include gender preferences for appointment finder features, nicknames for schedule display, and notification preferences for how staff receive communications.
- Can I manage staff shift swaps and substitutions in Mindbody?
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Mindbody can handle both shift swaps and automated substitutions. This feature automates text notifications to streamline instructor substitutions, making it faster to find qualified substitutes for classes.
The platform also offers Quick Teacher Substitution, allowing direct teacher changes from the class schedule for immediate substitutions.
- How can I track staff commissions and payroll hours in Mindbody?
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Mindody offers comprehensive commission tracking for staff earnings from product and pricing option sales, with options to set commission rates either by individual items or by staff member profiles.
For payroll hours, Mindbody includes a Time Clock feature that allows you to set up and track hourly pay rates for staff members.
The platform generates detailed reports of staff earnings based on class and appointment rates and commissions earned from sales.
- Can I track staff performance metrics within Mindbody?
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Yes, Mindbody tracks staff performance through Progress Tracking features and comprehensive reporting.
The platform includes staff performance reports, appointment metrics, and Mindbody insights for tracking staff development, productivity, and performance metrics.
- How are staff notifications handled for schedule changes, cancellations, or appointment requests?
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Staff can receive copies of auto-emails and text messages for schedule changes, cancellations, and appointment requests.
- How can I restrict staff access to client data and reporting by role?
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Mindbody provides role-based access controls that allow you to restrict what staff members can view and access.
You can create different permission groups with varying levels of access and assign staff members to specific roles, ensuring they only see information necessary for their position while protecting sensitive business and client data.
- Can my staff use the Business app?
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Yes, staff can use the Mindbody Business app to manage bookings on mobile devices. They can also check in clients, process payments, and manage client information on the go.
- Can I manage staff payroll through Mindbody?
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Yes, you can manage payroll through Mindbody. The Payroll report lets you track staff earnings, including services, hourly pay, tips, and commissions, so you can calculate what your team is owed in one place.
- Can I export staff payroll information?
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You can export staff payroll information through several reports in Mindbody, such as detailed clock in/out data, staff earnings including commissions and tips, payroll data for external payroll companies like ADP.
All reports can be exported to Excel format for external use.