Mindbody + Attentive
Remind first-time clients to book again
After a client's first visit, their experience with your business is fresh in their mind. Reach out at this time to gather feedback, address any concerns, and make them feel valued as a client.
Step 1: Access “Post First Visit Journey” template
- Navigate to “Journeys” in the left-hand menu
- Find the “Post First Visit Journey” template, click the three-dot menu, and “Edit” to adjust content as desired
Step 2: Activate the journey
- Click “Activate” to start engaging clients automatically
Take it further: Celebrate your clients' 10th visit—simply replicate these steps, but activate the “10 visits” journey instead.
Next up: recruit and re-engage clients
Capture new clients through sign-up units
Learn how to customize sign-up units to collect information from interested clients on social media in a few steps.
Bring past clients back to your business
Reach out to clients who visited but haven't returned in the past 30 or 60 days.