Attracting New Customers and Enhancing Their Experience

It can cost up to five times as much to find and bring in a new clients than to keep an existing one. Once they're in the door, registering first-time clients can be difficult and boring. We’ll talk about tips for acquiring new customers. We'll talk about ways to enhance the process. Additionally, we'll cover the importance of tailoring the flow of information to the given business and creating a user-friendly experience.

Yombu will cover: 

• Guest registration and the typical problems faced by studios (e.g., paper, manual data entry)
• How these problems lead to a poor customer experience (e.g., slow entry flow, increased staff time, frustrated customers)
• How studios can create an engaging digital registration experience. What are the benefits? Why is tailoring the experience to the unique data needs of your business so important?

Nift will cover: 

• How to stand out from your competitors (and make sure your customers notice)
• How to utilize your neighbors in other markets (and why they’re you’re new best friend)
• How to thank your customers (and use the same tools to acquire new ones)