All-in-one massage therapy software

Massage therapist software is wellness technology that streamlines day-to-day business management and builds larger communities of massage clients. It’s designed to help massage businesses simplify appointment booking, organize clients and staff, manage payment processing and point of sale, and more, so massage therapists and practice owners can focus on helping clients feel their best. Massage therapy software gives your practice gives a 21st century refresh, improving how clients book sessions, managers run operations, massage therapists engage with customers, and a whole lot more. And, no matter your practice size, the software can scale to meet your needs, whether you’re a multi-location small business or a multi-national enterprise. 

There are lots of solutions on the market, but the best massage therapy software options have features that keep clients connected to your practice. These are usually automated marketing tools, lead management systems, SOAP notes solutions, and other effective functionality, so you can rest easy knowing that your best customers are always coming back. And, you can combine those with massage software choices like a branded mobile app or an AI booking assistant, so your brand will always stay top of mind and you can wow your clients with the experience you’ve created. The features included with massage therapist software vary by package, so consult a sales rep to find the package that’s a good fit for your business.

Keeping all of your client details organized and easily accessible is no small feat, but massage therapy software makes it simpler than ever to access their most important info in a few simple clicks. In the system, all of your client preferences, payment info, and service history are organized into easy-access profiles, so you’ll always know their favorite way to pay, most-used services, and more. From your massage software dashboard, you’ll get notifications about the most important details in their profiles, from birthdays and first time in to positive or negative balances and more, so you can always create a memorable, personalized experience. You can set account relationships in the massage software to keep profiles linked, and clients can log in and update billing info, view payment and visit history, and redeem rewards points and gift cards so everything is accurate without your team needing to manually monitor them. To make client management easier, the massage management software even supports memberships that keep recurring revenue flowing in, plus you can configure them to offer perks like members-only retail discounts or priority booking privileges.

Massage therapy software supports a variety of marketing tools that brings more new wellness lovers through your doors and retains them as loyal clients. To help your practice reach a wider audience, massage software gives you the option to list your services on the Mindbody app, giving your brand exposure to an untapped market of local users. Once on the app, you can entice new clients by offering introductory offers or last-minute deals, giving your practice the edge over other competing services.

Once they’ve experienced your business, you can keep them coming back with automated text and email marketing tools built into your software. Whether they’re an app user, a drop-in, or a lost client, your software uses smart contact lists to target them based on profile info and visit and purchase history to deliver tailored messages at the right time. These text and email marketing messages can offer promos, suggest new services, or just keep them in the know, so they’ll always have a reason to come back. Once they’re loyal clients, your software can even convert them into brand ambassadors with review and referral programs that encourage them to leave feedback or recommend your practice to their family and friends. Automated marketing tools are not available with every massage software package, so check with a rep to ensure you get the solution that’s best for your practice.

Soap notes are an essential part of any massage practice, and the software can enable your massage therapists to track their work and make easily-accessible, HIPAA-compliant records for every session. Whenever a new note is created, it’s automatically linked to the client profile and separated into the Subjective, Objective, Assessment, and Plan categories that are SOAP-standard—plus an Additional Notes section. Therapists will be able to view each client’s SOAP notes records in chronological order from their client history page, or view them directly from their client info screen in their profile. To protect client privacy, you can even set up “view permissions” for individual staff members so only authorized users can view or create SOAP notes. Only certain massage therapist software packages support SOAP notes, so consult a sales rep to ensure you choose the best software option for your practice.

Yes, massage therapy software actually integrates your payments processing with the software that runs and manages your business, so your point-of-sale operations are streamlined and simplified. Whether clients are looking to check out online, on mobile, or at the front desk, massage software will manage all of your transactions and keep your admin and reporting work to a minimum. With massage therapy software, you can store credit card details and link them to a client profile for contactless checkout, or check clients out anywhere in your practice using the Mindbody business app and the right hardware. There are easy-to-set-up autopay membership options that’ll keep consistent cashflow rolling in without manually running every card, and a Card Updater feature that magically updates expiring credit card info. You can even cut down on no shows by requiring payments for appointment bookings made online, through the Mindbody app, or on your branded app. Plus, all of your card data is securely stored in the massage therapy software at the highest industry standard available: PCI Level 1.

With massage therapist software, clients will have more ways than ever to make massage bookings with your business, and your schedule will always stay organized and accessible from a central location. You can use the massage software to create a schedule that’s personalized with your brand font and colors, and clients will be able to book from it on your website, on mobile, and on other channels. The schedule can support waitlists that automatically notify clients when a spot opens up, send intake forms when they book or confirm an appointment, or require clients to pay before confirming services. Therapists will be able to see who’s signed up and review important client details ahead of time, and they‘ll be able to view and update their upcoming appointments using either the massage software dashboard or the Mindbody business app. Clients can even purchase autopay memberships and gift cards directly through your online schedule, providing additional revenue to your massage practice from your website.

Mindbody offers a few packages for massage therapist software, and the cost of each depends on the number of features included in your chosen option. There’s an entry-level package geared towards starter practices, an option with the full power of everything Mindbody has to offer, and a few choices in between. You can also bundle Mindbody massage therapy software with add-ons like Messenger[ai] front desk or Insights advanced reporting and leaderboards to expand your software functionality. To learn more about pricing and packaging for massage software, visit our integrative health pricing page.