Product Updates

It's now easier to show clients exactly what they're saving. When you sell a discounted contract, you can choose to display both the original and discounted prices in the contract terms—making pricing crystal clear for clients.

This simple update helps build trust and avoids confusion at checkout.

The new Clients tab in Analytics 2.0 makes it easy to filter and segment your client list. Spot key milestones, bring back lapsed visitors, and flag clients at risk of churning—all in a few clicks. Build stronger relationships and improve retention without the extra work.

It's now easier to navigate your clients' account details. With our modern design, you can filter by date, payment reference, and pricing option to sort information—and even resize columns for a customized view. More updates are coming soon to make the experience even better.

Now, you can prevent unpaid reservations by allowing only paid clients to be added to classes from a waitlist. Clients without an eligible payment option or those who don't meet your unpaid scheduling restrictions can be limited. Your staff also gets better visibility into each client's payment status.

You can adjust this setting anytime to suit your studio's needs.

We've streamlined the login and sign-up process for studios using Consumer Identity, making it easier than ever for clients to access their accounts. Now, when a client enters their email, they'll be guided to either sign in with their password or create a new account.

We've also made the six-digit verification process more intuitive by replacing the single input field with six distinct boxes.

With fewer steps and a smoother flow, these enhancements help clients sign in quickly so they can focus on enjoying your services.

See how ClassPass contributes to your business with Analytics 2.0. Track revenue, visits, and average payout across locations—and compare performance to your other booking sources. You'll also unlock exclusive insights available only to businesses using both Mindbody and ClassPass. Whether you're evaluating pricing or adjusting inventory, this tab gives you the data to make every ClassPass spot count.

With deep linking, businesses can now send targeted notifications that take clients directly to relevant pages in the app.

Whether it's reminding clients to book their next class, notifying them of a nearby location, or encouraging them to return with a promo or challenge, this update helps drive bookings, increase class attendance, and boost client retention. In return, you see higher revenue and build a stronger client relationship.

Interested in your own branded app? https://www.mindbodyonline.com/business/branded-app

Reminders now automatically re-send when an appointment is rescheduled, so clients stay in the loop. This means fewer no-shows, less back-and-forth for your staff, and a more polished experience for your clients. When plans change, it's a simple but powerful way to make sure the right info reaches the right people at the right time.

Staff members can now assign a cross-regional pricing option to an unpaid visit, eliminating the need to cancel and rebook clients. This update helps prevent revenue loss by ensuring clients pay for cross-regional bookings, improving both operational efficiency and business profitability.

The new clientArrival.created webhook event triggers real-time client check-ins, eliminating delays and improving data accuracy. This ensures seamless sync, greater efficiency, and a better experience for businesses and clients.