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Product Updates

Key releases, enhancements, and insights—all in one place.

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April 2025

Automatically send appointment reschedule reminders

Starter Accelerate Ultimate Ultimate Plus Appointment-based Scheduling

Reminders now automatically re-send when an appointment is rescheduled, so clients stay in the loop. This means fewer no-shows, less back-and-forth for your staff, and a more polished experience for your clients. When plans change, it's a simple but powerful way to make sure the right info reaches the right people at the right time.

Assign cross-regional pricing to unpaid visits

Starter Accelerate Ultimate Ultimate Plus Enterprise Contracts & Packages

Staff members can now assign a cross-regional pricing option to an unpaid visit, eliminating the need to cancel and rebook clients. This update helps prevent revenue loss by ensuring clients pay for cross-regional bookings, improving both operational efficiency and business profitability.

See how cross-regional pricing works

March 2025

Webhooks enhancement for real-time arrivals data

Starter Accelerate Ultimate Ultimate Plus Appointment-based Class-based Enterprise API

The new clientArrival.created webhook event triggers real-time client check-ins, eliminating delays and improving data accuracy. This ensures seamless sync, greater efficiency, and a better experience for businesses and clients.

New sales pipeline triggers in Lead Management

Ultimate Ultimate Plus Appointment-based Class-based Enterprise Lead Management

It's easier than ever to make timely follow-ups with these new triggers. You can now automatically move leads across the sales pipeline based on key client milestones like class attendance or intro offer expiration.

Lead Management helps your team nurture clients through every stage.

Automate your triggers

Improved tagging for Lead Management

Ultimate Ultimate Plus Appointment-based Class-based Enterprise Lead Management
Leads from the Business app and Messenger[ai] now flow smoothly into the Lead Management sales pipeline with their source correctly tagged. This update makes it easier for you to identify your sales sources and optimize your strategies.

Rank upgrade alert on the Class Roster page

Starter Accelerate Ultimate Ultimate Plus Class-based Business App

If you use progress tracking (formerly martial arts belt tracking), you can now view your client rankings right on the Business app, on the Class Roster page. See who's ready for the next level and keep your classes running smoothly-no reports needed.

Better email metrics and contact management

Accelerate Ultimate Ultimate Plus Appointment-based Class-based Enterprise Marketing Tools
We've refined our email metrics for more accurate delivery counts, excluding invalid emails and unsubscribed recipients from the Sent count. Real deliveries remain unchanged. We also updated the contact list to include a dedicated Marketing Communications column, plus expanded filtering options to improve subscription management and audience targeting.
See the changes in marketing tools

February 2025

Clearer, more organized appointment notifications

Accelerate Starter Ultimate Ultimate Plus Appointment-based Scheduling
Take control over triggering notifications when booking and rescheduling appointments. Be confident your clients are receiving the right communication at the right time, even when add-ons or more than one service is included. Rather than getting multiple notifications, all services will be grouped into one, simple message to reflect their full schedule. This update helps reduce confusion, improve attendance, and minimize manual follow-up.

Revamped, easier-to-use gift cards tab

Starter Accelerate Ultimate Ultimate Plus Appointment-based Class-based Enterprise Payments & POS Hardware

We've improved the Payments/Gift Card tab with a quick search feature for prepaid gift cards-no more dropdowns. Enjoy a simpler retail flow, saving your staff time and reducing checkout friction.

Improve your checkout process

Progress tracking now available on the sign-in page

Starter Accelerate Ultimate Ultimate Plus Class-based Client Management

No more running reports just to check client ranks! With this update, businesses using progress tracking (formerly martial arts belt tracking) can now view client ranking directly on the sign-in page, eliminating the need for extra admin work. Identify who's ready for the next level at a glance.