Creating an Exceptional Customer Experience for Your Salon or Spa

Giving your clients an exceptional experience is essential for your business. Whether it’s their first visit or hundredth time seeing you, you want to be sure to give them a reason to come back.  

This session explores the components of a 360-degree approach within every step of the client journey. We’ll discuss how strong relationships help you create committed brand ambassadors—and long-term sustainability for your business.  

We'll cover how to:

• Invest in your clients 

• Use the 5 pillars of customer service 

• Embrace feedback 

• Leverage your customer relationship management (CRM) to enhance client experiences