Creating an Exceptional Customer Experience for Your Fitness or Wellness Business

Creating memorable experiences for every client who walks through your door is an integral part of ensuring stability for your business. Whether they're a familiar face or a brand new one, you want to be sure everyone feels excited about coming back. 

In this session, we'll examine the components of a 360-degree approach to customer care, and how to apply them to every touchpoint in your business. By building strong relationships you'll create committed brand ambassadors—and find long-term sustainability for your business.  

We'll cover how to:   

• Invest in your clients  

• Utilize the 5 pillars of customer service  

• Embrace feedback  

• Leverage your CRM to enhance client experiences