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What’s New: July 21, 2020 Booker by Mindbody Software Updates

Right now, you need the best salon software or spa software to support your business more than ever before. Rest-assured, the Booker by Mindbody team is working hard to provide our salon and spa customers with updates to our software to help you navigate and thrive in the new landscape in the beauty and wellness space. Our team is constantly coming up with new features and improving on existing ones to help you run your business more efficiently in today’s world.   

 Let’s check out what’s new.  

Contactless check-in updates

Keeping your clients healthy and safe is one of your top priorities as a salon or spa owner. Now, when a client's appointment is coming up, your Booker by Mindbody software automatically sends a text message directing them to text ‘H’ when they arrive at your business. Clients then receive an automatic message letting them know to remain outside until your team is ready for the appointment. Staff members are notified through the software the moment clients check in.   

Earlier this month, we released a feature throughMessenger[ai] that lets clients check in to their appointments via text to help limit physical contact between you and your clients. Just as with Booker by Mindbody, when clients virtually check in with Messenger[ai], service providers are alerted automatically. Messenger[ai] also opens a chat in the Messenger[ai] portal, making it easy for staff to let clients know when they’re ready.

booker by mindbody text

On top that, you now have the option to allow late check-ins, letting clients check in via SMS up to 10 minutes after their scheduled appointment. We are all still trying to learn how to navigate this crazy, new normal—by offering your clients some leniency in their arrival time can help alleviate some stress if they happen to be running late.   

booker by mindbody customer emails

No more awkward tip convos 

Let’s face it, nobody really enjoys those uncomfortable tip conversations at the end of an appointment, right? Now, clients can select a tip preference while booking for contactless checkout and simply float out after their service. This tip is then charged to the card on file and can be adjusted by staff, if needed. These tip preferences can be saved for future appointments, but your client also has the option of adjusting this amount when booking their next appointment. This same feature is also available through your business app point-of-sale system.  

Worried this feature might prevent your clients from tipping appropriately? Fear not! Now, your location and brand admins have full control over tipping presets and can edit tip settings shown to clients during the online booking and checkout process. 

Custom appointment emails 

Last but certainly not least—our new customizable appointment emails help clients prepare for their appointments by sending them info about their service before it even takes place. You can copy and edit all the following to have specific emails for each service category:   

  • Appointment Notification 
  • Appointment Confirmation 
  • Appointment Thank You  
  • Appointment Update  
  • Online Transaction Summary  

We hope you’re just as excited about these releases as we are. Stay tuned for future updates we’ll be releasing very soon.  

About the author:

Denise Prichard

Manager, Marketing Content and Certified Yoga Instructor (RYT-200)


Denise Prichard is a certified yoga instructor (RYT-200) and an experienced content marketing professional with a penchant for writing compelling copy within the fitness, wellness, and beauty industries. When she isn't writing or editing, you can find her teaching yoga classes, pedaling her heart out at a spin class, or hanging out with her rescue pups. She currently serves as the marketing content manager for Mindbody.


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