The Importance of Online Booking
Lisa Starr talks about how online booking has been a major advantage during the COVID-19 pandemic. Online booking can free up your spa staff to focus on other tasks, including in-person client communication. Lisa also discusses the need for businesses to maximize tickets now. Spas need to have add-ons and enhancements on the menu. Enhancements can be particularly helpful, as these do not add extra time to a service.
Wynne Business Consulting
Lisa is the Principal of Wynne Business Consulting & Education, which specializes in spa, wellness and salon businesses. Starr has over 35 years of experience in the beauty and wellness industry, spending the last 18 years as a consultant and educator helping wellness businesses optimize their operations while providing exceptional experiences for their guests. Starr is the Task Force Chair for the Global Wellness Institute’s Consulting Initiative, a Contributing Editor at Dayspa Magazine, a regular contributor to global trade publications, and a highly rated speaker at industry conferences. She also offers live spa management courses both online and around the globe.
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