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The Importance of Online Booking


Lisa Starr talks about how online booking has been a major advantage during the COVID-19 pandemic. Online booking can free up your spa staff to focus on other tasks, including in-person client communication. Lisa also discusses the need for businesses to maximize tickets now. Spas need to have add-ons and enhancements on the menu. Enhancements can be particularly helpful, as these do not add extra time to a service.

Recommended resources:

Why You Should Move Your Salon or Spa to Online Booking

How to Reduce Contact at Your Salon or Spa

5 Ways for Salons and Spas to Maximize Revenue as They Reopen

The COVID-19 Survival Guide for Salons and Spas: How to Protect Employees and Clients for the Long Term

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Lisa Starr Headshot

Lisa Starr


Wynne Business Consulting

Lisa is a frequent collaborator with Mindbody and the Principal of Wynne Business Consulting & Education, which specializes in spa, wellness, and salon businesses and brands. She has over 35 years of experience in the beauty and wellness industry, spending the last 22 years as a consultant and educator helping wellness businesses optimize their operations while providing exceptional experiences for their guests. Lisa is the Task Force Chair for the Global Wellness Institute’s Consulting Initiative, a Contributing Editor at Spa Business Magazine, a regular contributor to global trade publications, and a highly rated speaker at industry conferences. She also offers live spa management courses both online and around the globe. 

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