Don’t Just Hire, Hire Smart – 3 Steps to Success at Your Sports Facility
By Chuck Leve
Have you ever noticed that there seems to be a shortage of highly-qualified, motivating trainers? Not a shortage of trainers, mind you, but a definite scarcity of the type of trainers you want to hire for your sports facility.
In interviews conducted by the Association of Fitness Studios to its membership base, it was revealed that the second-greatest challenge that arises on a day-to-day basis for studio owners is finding and keeping great talent
So, where are they and how can you hire them?
Start with these three hiring tips:
1. Know Who You’re Looking For
There are lots of different trainers out there. Before you start hiring, know who you’re looking for. Do you want to hire someone who works well with kids? What certification(s) do you require? Do you require specific expertise in general sports performance? In a specific sport (i.e., football, lacrosse, soccer, baseball, etc.)? In corrective exercise?
First and foremost, seek trainers who share your vision, your mission, and your philosophy. You almost certainly won’t find these qualities in the first person you interview. As painful as it may be to be understaffed for a while, it’s much more painful to hire poorly—and then have to let them go later on.
Also, make sure your business model is set up properly when deciding between employees and independent contractor. Whichever makes sense for your business, your trainers need to buy into and expand upon your vision. They also need to create and sustain the positive experiences that your athletes expect.
This will generate word-of-mouth and referral marketing, and keep your social media humming with positive vibes.
2. Recruit, recruit, recruit
While recruiting may take time and resources, it’s better than waiting for Mr. or Ms. Perfect Trainer to knock on your door—particularly when you’ve got demand for training services you can’t meet. Recruiting is worth the commitment, especially since the effort is really a commitment to your business.
So, how do you recruit, and how do you make your facility a compelling opportunity for just the right trainer? Here are three quick strategies:
Reach out to the certifying organizations you hold in high esteem. Post on their job boards, rent their mailing list, and comment on their blogs and social media accounts.
Establish an internship program. Many companies prefer eager, raw talent that they can mold, rather than more experienced, set-in-their-ways candidates. An internship program connected to certifying organizations or local college/university programs is a good source.
Host workshops and seminars. Almost every credible certifying organization holds seminars for continuing education credits and workshops to advance learning opportunities for their professionals. Organizations are always looking for local facilities to host these events. If that’s you, you now have the opportunity to meet with some of the most influential trainers in your market, as well as show off your studio! You can’t beat that free recruiting.
3. Be The Employer You’d Want to Work For
Training is a people business and your team delivers the product. As the heart of your business, your trainers can create the personalization that differentiates your facility from the competition. So, treat them well. And by well, I mean: do you offer perks for employees?
Let’s face it—compensation is almost always a major influencer in a candidate’s mind, so you need to have a fair (tilted toward generous) compensation program in place. It’s important that the program has clarity and stationary (as opposed to moving) targets for bonuses.
It’s best for your bottom line to take money out of the equation. A well-compensated (and happy) trainer will always outperform the grousing trainer who thinks you’re being cheap.
Lastly, manage your employees (or independent contractors) in a professional, non-demeaning manner. When issues arise, deal with them with a positive, let’s-solve-this-problem approach.