Get a Demo
Not a business? Book on the Mindbody app
Get a demo

Mindbody on-demand webinar

5 Key Client Retention Metrics Your Fitness Business Should Monitor

Duration: 60 minutes, including Q&A

You've got people coming to your business-now how do you keep them? While you have an enormous amount of data available to you, knowing which metrics to focus on and how to translate them into day-to-day action help you keep your clients returning, again and again.

What We'll Cover:

  • Defining the 5 key metrics that you should track
  • Describing how these metrics relate to your business
  • Planning strategic adjustments to improve your figures

Presented by:

Dr. Paul Bedford

Dr. Paul Bedford

Customer Experience Consultant

Retention Guru

Dr. Paul Bedford is the fitness industry's authority on the management of retention, attrition, and the customer experience. Paul's company Retention Guru works with clients to improve customer experience and loyalty and thereby improve profitability for operators. He speaks regularly at conferences on the international stage, with over 150 presentations in 31 countries.

Man's headshot

Parth Makkar

Manager, Account Development

Mindbody

Parth Makkar has been with Mindbody for 9 years. He's responsible for our customer base in EMEA, leading a team of account managers and helping customers reach their business goals.

Download

Related business insights and resources

Explore all business education resources