Mindbody Reviews: What Users Are Really Saying About Mindbody

What do studio, spa, and salon owners really think of Mindbody? We combed through reviews on Capterra, G2, and Trustpilot to find out.

Is Mindbody expensive?

Mindbody's entry-level plan starts at $79 USD a month per location in the US. At this new entry price, the platform offers one of the most competitive prices for small businesses with more than one staff member and is considerably less than the cost of running scheduling, marketing, payment processing, and reporting as separate tools. Mindbody customers say the price reflects long-term value, not just a monthly cost. Reviewers most often point to two things: marketing tools bundled in instead of billed separately, and competitive pricing that delivers strong value for money.

• "I started with Mindbody in 2008 at $65/month... Granted, the price is no longer $65/month, but it is competitive and gives better value and a bigger bang for my buck." (Jonathan)
• "Despite its higher price point, the comprehensive nature and the compelling value proposition of Mindbody make it a worthy investment, even for multiple locations." (Jen)
• "I also love that there is a marketing feature I can take advantage of to send out communications to our members, without having to pay for a separate service." (Andrea)

Is Mindbody easy to use? 

Mindbody is built around the tasks fitness and wellness businesses already run each day: scheduling, check-ins, payments, and reporting. Customers often describe Mindbody as intuitive and easy to navigate, even when managing scheduling, memberships, payments, and reporting all at once. Many Mindbody reviewers say setup is simple, especially with guided onboarding to help them get started. They also say the platform is easy to use during busy periods.

• "The platform is easy to navigate, professional, and makes managing a fitness business much more organized. From scheduling classes and managing memberships to keeping everything in one place, it simplifies a lot of the day-to-day work." (Ivan)
• "I love how Mindbody feels intuitive and is super user-friendly. It keeps me organized, focused, and accurate with headcounts, and it allows me to mark students as missed. I enjoy being able to generate reports as needed and see students' reviews on my classes, so new students know what to expect. The star ratings, along with my picture and bio, are features I appreciate. Also, setting up Mindbody was super simple." (Lucia)
• "Mindbody keeps all of our scheduling, client management, sales, and reporting in one organized system. It is very easy for our staff to use, even during busy periods, and the interface makes daily operations smooth and efficient. " (Ali)
• "We use Mindbody for our entire business, and it's been a really easy application to use. The reservation system is particularly beneficial because it helps us track who's signing up for certain classes, which allows us to staff accordingly. We also find it very helpful for our daycare system as it helps track what kids are going to come in, so we know how many staff members we need. Tracking spending and credit cards has been really simple with Mindbody, and whenever we have to call or have an issue, they are very responsive and reliable. Adding new staff to clock in and out has been very simple." (Kaya)

Is Mindbody worth it for small businesses? 

Mindbody customers consistently describe the platform as a good fit for a small business to run and grow on. Starting at $79 a month, Mindbody's entry-level plan is a complete, affordable solution that covers scheduling, billing, CRM, and financial management in one system, features small businesses would otherwise pay for separately. They also credit the Mindbody Business app and ClassPass integration for simple check-ins and new client acquisition.

• "I have owned and operated my own private training studio for 8 years in that time I have utilized Mindbody's software the entire time. Prior to stating my own business I used many other systems and not only have I been happy but in the time that I have been them the product has only improved. Mindbody has helped track my clients sessions effortlessly. It gives me in my small business more than enough options to make changes to my billing and schedule easily." (Samantha)
• "Mindbody is a great platform to run a small fitness business as it integrates the scheduling, CRM, billing and financial management tools. The mobile app is very user friendly for check in and also to sign up clients while not at a desk. The [ClassPass] integration and the connection with other fitness apps makes it easy to acquire clients via these other subscription offerings." (Matthieu)

Can Mindbody help your business grow?

Mindbody customers say the platform helps them attract more clients and earn more revenue, not just stay organized. Reviewers credit Mindbody's support team for sharing platform knowledge that directly helps their studios grow. They also point to specific growth features, like dynamic pricing that adjusts to class availability and built-in marketing tools that reach a wider audience without relying on third-party services. Mindbody's reporting and analytics make it easy to track business performance and spot new opportunities for growth.

• "We have been very pleased about the work we have done together - lots of new knowledge about the platform which helps us grow as a studio." (Monica)
• "Ben and Emily have both been so much help to me. They are both very knowledgeable and helpful with any of the questions I've put forth. They've made my everyday use of [Mindbody] a much more pleasurable experience and the information is definitely helping me grow my business!" (Jeannie)
• "Overall, it has all the features a business could need to run smoothly and continue to grow. Lots of different options all in one software. Extensive features to grow business. Good scheduling options. Easy to use with lots of tutorials and customer support options." (Tamsin)
• "I find Mindbody to be a unified and comprehensive platform that effectively supports running my studio. Its well-known status in the industry and the community around it provide me with a robust network of shared knowledge and support. I particularly appreciate its dynamic pricing capabilities, which intelligently adjust according to class availability, thereby maximizing revenue potential without relying on third-party services. The platform's ability to market offers online effectively aids in reaching a wider audience. Additionally, the analytics features are invaluable as they offer a straightforward way to comprehend business operations and identify potential opportunities for growth." (Jen)

How is Mindbody's customer support?

Support is a common highlight in Mindbody reviews, with customers often describing the team as helpful and easily available, even when they only need to reach out occasionally. Some reviewers describe Mindbody's support team as thorough and knowledgeable, walking them through setup or troubleshooting step by step. Other Mindbody customers point to consistent follow-up, noting that issues come with a recap email confirming what was fixed. One reviewer, a five-year customer, calls Mindbody's support top notch and says the team takes the time to actually understand the issue.

• "I use Mindbody for scheduling appointments and find it helps me keep my scheduling organized. I like the scheduling and payment collection features, as they allow me to collect and record cash or credit card payments. The AI help often works well for me, helping me find answers about 50% or 60% of the time. When I need to contact support, they are always helpful and responsive. Setting up Mindbody was pretty easy for me because I had help." (Deanna)
• "Overall, I have been with Mindbody for over five years and am impressed with their continued growth in offering more features over the years. Customer support is top notch. Easily available and works to understand your issue. There is always follow-up by email afterwards to recap the issue and solution." (Chris)
• "[Josselin] was incredibly helpful in guiding me through the Mindbody app! She was patient, kind, knowledgeable, and made the whole process so much easier to understand. I really appreciated her time and willingness to walk me through everything. Great customer service!"(Kim)
• "Wensley was my customer support representative. He was incredibly helpful. I could not have gotten through the software learning process without him. He was thorough, patient, and pleasant. We had three zoom meetings. I would be happy to work with him again on any future needs that I have to learn more about [Mindbody]." (JD)

So, is Mindbody worth it overall?

Mindbody customers across Capterra, G2, and Trustpilot describe the same four qualities: ease of use, value for price, all-in-one functionality, and responsive support. The Mindbody platform is easy to use, especially for staff managing scheduling, payments, and reporting during busy periods. Additionally, Mindbody is worth the price, with an accessible starting cost that includes tools businesses would otherwise pay for separately. As a complete platform, Mindbody combines scheduling, billing, CRM, marketing, and analytics in one system instead of several. And Mindbody's customer support is consistently described as helpful, responsive, and easy to reach.

Taken together, these reviews point to one answer: Mindbody is worth it for small fitness and wellness businesses that want a complete platform to run and grow their business.