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Product Updates

Key releases, enhancements, and insights—all in one place.

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March 2025

Better email metrics and contact management

Accelerate Ultimate Ultimate Plus Appointment-based Class-based Enterprise Marketing Tools
We've refined our email metrics for more accurate delivery counts, excluding invalid emails and unsubscribed recipients from the Sent count. Real deliveries remain unchanged. We also updated the contact list to include a dedicated Marketing Communications column, plus expanded filtering options to improve subscription management and audience targeting.
See the changes in marketing tools

New sales pipeline triggers in Lead Management

Ultimate Ultimate Plus Appointment-based Class-based Enterprise Lead Management

It's easier than ever to make timely follow-ups with these new triggers. You can now automatically move leads across the sales pipeline based on key client milestones like class attendance or intro offer expiration.

Lead Management helps your team nurture clients through every stage.

Automate your triggers

Improved tagging for Lead Management

Ultimate Ultimate Plus Appointment-based Class-based Enterprise Lead Management
Leads from the Business app and Messenger[ai] now flow smoothly into the Lead Management sales pipeline with their source correctly tagged. This update makes it easier for you to identify your sales sources and optimize your strategies.

Rank upgrade alert on the Class Roster page

Starter Accelerate Ultimate Ultimate Plus Class-based Business App

If you use progress tracking (formerly martial arts belt tracking), you can now view your client rankings right on the Business app, on the Class Roster page. See who's ready for the next level and keep your classes running smoothly—no reports needed.

February 2025

Revamped, easier-to-use gift cards tab

Starter Accelerate Ultimate Ultimate Plus Appointment-based Class-based Enterprise Payments & POS Hardware

We've improved the Payments/Gift Card tab with a quick search feature for prepaid gift cards—no more dropdowns. Enjoy a simpler retail flow, saving your staff time and reducing checkout friction.

Improve your checkout process

Progress tracking now available on the sign-in page

Starter Accelerate Ultimate Ultimate Plus Class-based Client Management

No more running reports just to check client ranks! With this update, businesses using progress tracking (formerly martial arts belt tracking) can now view client ranking directly on the sign-in page, eliminating the need for extra admin work. Identify who's ready for the next level at a glance.

Clearer, more organized appointment notifications

Accelerate Starter Ultimate Ultimate Plus Appointment-based Scheduling
Take control over triggering notifications when booking and rescheduling appointments. Be confident your clients are receiving the right communication at the right time, even when add-ons or more than one service is included. Rather than getting multiple notifications, all services will be grouped into one, simple message to reflect their full schedule. This update helps reduce confusion, improve attendance, and minimize manual follow-up.

AI-powered appointment categorization

Starter Accelerate Ultimate Ultimate Plus Appointment-based Scheduling

Creating a new appointment service just got easier! Instead of manually selecting from 400+ subcategories, Mindbody now uses AI to assign the best fit based on the appointment name, business details, and past selections.

See how appointment types work

January 2025

Filter leads more easily by channel

Ultimate Ultimate Plus Appointment-based Class-based Enterprise Lead Management
With this update, you can quickly locate your leads by specific channels, then personalize how you engage with them. Streamline follow-ups, boost conversion rates, and improve your lead segmentation for more precise sales and marketing efforts.
Improve your lead management

Improve discoverability for new clients on the Mindbody app

Starter Accelerate Ultimate Ultimate Plus Appointment-based Class-based Enterprise Mindbody App

The odds of clients finding your business on the Mindbody app are now better than ever—we've added 23 new subcategories for your classes and appointments. This update offers more precise classification of offerings that didn't previously fit into the available tags.

Adjust your subcategories