The largest audience of fitness & wellness consumers in the world 

Mindbody supports client acquisition through several features in the Mindbody app:

• Client discovery: With 3M+ active users on the Mindbody app, clients can discover your business, browse services, and book directly from their phones.
• Promoted intro offers: Your intro offers are displayed front and center in the app's "Deals" sections to clients searching for services like yours in your area. You only pay when a client purchases a promoted offer.
• Affiliate network: Opting-in enables affiliates like Google to list your business in their apps and sites, allowing new clients to discover and book your services.

The Mindbody app and branded mobile app serve different purposes with distinct visibility and pricing features:

Visibility: The Mindbody app connects your business to a worldwide network of 3M+ active users searching for fitness and wellness services, helping you attract new clients. Your branded app is exclusively for your business and clients who have already discovered you—it's designed to drive engagement and retention with your existing client base.

Pricing: In the Mindbody app, you can promote intro offers, use dynamic pricing, and participate in the Affiliate Network—all performance-based tools where you only pay when they generate sales. The branded app displays your regular pricing options and services without these marketplace-specific promotional tools or associated fees.

Think of the Mindbody app as a way to bring new clients to you, and your branded app as a personalized tool to keep them engaged.

Yes, Mindbody gives you flexibility in how your offerings appear in the Mindbody app:

Your services will show up as long as they’re assigned to a category and have pricing options available for online purchase, which makes them bookable in the app.

You can also choose which memberships, class packs, and intro offers you want clients to see. These appear in the app wherever clients browse your pricing, and you can highlight intro offers so they show more prominently on your business profile.

For promotions and dynamic pricing, Mindbody lets you decide which classes are included, how many spots you want to make available, and the price range you want clients to see—giving you control over how your offers are presented to users.

When clients book through the Mindbody app, certain fees or commissions may apply depending on how the booking occurs and the type of offering purchased. 

Charges may be related to new client acquisitions, promoted offers, or affiliate bookings. Standard payment processing fees also apply to all transactions.

Dynamic pricing allows you to fill unsold spots in classes with new clients by setting flexible pricing options that adjust based on supply and demand.

How it works: The pricing algorithm analyzes historical data and real-time capacity to automatically adjust prices within your preset range. Classes in high demand can be sold at a premium, while classes with many open spots may have temporary price drops to drive attendance.

You choose which classes to include, set the price range, and select how many spots to open. The algorithm works 24/7—adjusting prices based on factors like demand, weather, and special events.

Your clients see these offers as "flexible pricing," exclusive to the Mindbody app. 

Promoted intro offers help you attract new clients by featuring your intro offers prominently in the Mindbody app. When you promote your intro offers, they appear front and center in search results and on your business's studio details screen in the Mindbody app.

Benefits:

• Your business is automatically saved as a favorite in the client's app after purchase, encouraging repeat visits.
• You only pay when an intro offer is sold—it's performance-based pricing.
• Targets clients who are actively searching for services like yours in your area. 

Reviews and ratings on the Mindbody app help clients provide feedback and influence your business's visibility.

How they work: After a service ends, clients receive an invitation to rate their experience from 1 to 5 stars and optionally write a review. Reviews can be submitted through both the Mindbody app and your branded app.

How to manage reviews: You can respond publicly to reviews, email clients directly, or flag inappropriate reviews for removal through the Ratings and Reviews report. Reviews cannot be altered by your business or Mindbody, but clients can modify or delete their own reviews.

Visibility: Your average star rating and number of ratings are visible on your dashboard's schedule widget. 

Payouts for Mindbody app bookings are processed automatically and tracked through a dedicated report.

How payouts work: When clients book through the Mindbody app using marketing tools like promoted intro offers or dynamic pricing, payments are collected through your payouts account. Mindbody then deposits the net amount (after fees are deducted) directly to your linked bank account.

Payout schedule: Payouts are set to daily by default and are only processed on business days. 

Cancellations, refunds, and disputes for Mindbody app bookings follow your business policies.

Clients can cancel directly in the app, and your cancellation policy determines if late fees apply. Refund policies vary by business.

Payment disputes are managed through in your Payments Portal, where you can track, challenge, or accept chargebacks.

Listing on the Mindbody app is a benefit available to all Mindbody software customers. There are some requirements:

1. Agree to the Terms and Conditions.

2. Set up credit card processing with Mindbody.

3. Have at least one scheduled class or appointment with a category assigned.

The Affiliate Network is a marketing tool that lists your business and services across major search and social platforms through Mindbody's affiliate partners.

How it works: Affiliates like Google, FitOn Health, and Tivity Health use your information from Mindbody to list your business in their apps and sites. Clients can then discover and book your classes and appointments directly through these platforms.

Benefits:

• Expand your reach to new audiences searching for fitness and health services
• Gain free marketing and brand exposure through affiliate promotions
• Performance-based pricing—you only pay when a client purchases through an affiliate
• No sales means no charge

Requirements: You'll need integrated payment processing, scheduled classes or appointments available for online booking, and a Google Business Profile.