How Mindbody Helps Come Back Club Empower Every Comeback

Located in London, England, Come Back Club is redefining what recovery looks like. It was founded in September 2024 by former professional athlete and physiotherapist Tom Bradley. The business combines physiotherapy with performance-based fitness training to help clients recover strength and mobility after injuries, surgeries, or prolonged periods of inactivity. 

Come Back Club offers open gym access, strength and conditioning, specialist physiotherapy, and cold-water immersion. The team includes expert trainers, osteopaths, and physiotherapists who create personalized programs for lasting results. By combining clinical expertise with practical, sustainable movement, they help clients not only recover but return stronger. To learn more about their approach, we spoke with Operations Manager Annia Bu. 

Finding the right platform to unify their operations

Before switching to Mindbody, Come Back Club struggled with a disconnected system that made it difficult to manage scheduling, payments, and client communication efficiently. Bui explained, "We needed everything in one place. Something that could support all our offerings." 

Mindbody provided the centralized platform they were looking for. Now, the team uses payments, scheduling, reporting, and the branded app to manage all aspects of their business. Bu said the platform's appointment reminders, failed transaction alerts, and messaging tools help her stay organized and maintain seamless communication with clients. 

Improving client experience and team workflow

Since adopting Mindbody, Bu has noticed a remarkable improvement in how smoothly everything runs. "Emails and communication are really good. The branded app has been especially impactful. It gives clients a simple, professional way to book sessions, receive reminders, and stay engaged with the brand," she said. 

Just as important as the platform itself, Bu emphasized the value of Mindbody's responsive support team. "It's a platform that truly has everything in one place," she shared. "What makes it even better is how easy it is to get help when you need it. The team is quick to respond and incredibly helpful, especially when we're learning something new or troubleshooting on the go. It's intuitive, and finding the right answers online is simple." 

For Bu, having everything in one place and knowing support is only a message away has been essential to the studio's operations and efficiency. With multiple service types and a packed schedule to manage, Mindbody's centralized system streamlines scheduling, communication, and reporting, allowing the team to focus more on client care and less on admin work. Automated reminders for appointments, failed transactions, and even birthdays keep them organized and connected, ensuring a seamless experience for clients and staff alike. 

Setting the stage for continued success

Looking ahead, Bu plans to take advantage of the full breadth of Mindbody's capabilities, with a focus on marketing and client engagement. She sees the platform as a key partner in Come Back Club's continued growth—one that will help them scale efficiently while maintaining the personalized service their clients value most. 

"Mindbody's a platform that can truly make your business work," Bu said. "It has everything you need to be successful, all in one place, and it's especially great for diverse businesses like ours." As Come Back Club expands, she believes Mindbody will remain instrumental, not just in daily operations, but in driving long-term growth, streamlining communication, and supporting the team's mission to help clients come back stronger than ever.