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Product Updates

Key releases, enhancements, and insights—all in one place.

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April 2025

Monitor your ClassPass performance

Starter Accelerate Ultimate Ultimate Plus Appointment-based Class-based Enterprise Reporting & Analytics

See how ClassPass contributes to your business with Analytics 2.0. Track revenue, visits, and average payout across locations—and compare performance to your other booking sources. You'll also unlock exclusive insights available only to businesses using both Mindbody and ClassPass. Whether you're evaluating pricing or adjusting inventory, this tab gives you the data to make every ClassPass spot count.

Make branded app push notifications more powerful by deep linking

Accelerate Ultimate Ultimate Plus Appointment-based Class-based Enterprise Branded App

With deep linking, businesses can now send targeted notifications that take clients directly to relevant pages in the app.

Whether it's reminding clients to book their next class, notifying them of a nearby location, or encouraging them to return with a promo or challenge, this update helps drive bookings, increase class attendance, and boost client retention. In return, you see higher revenue and build a stronger client relationship.

Interested in your own branded app? https://www.mindbodyonline.com/business/branded-app

March 2025

Webhooks enhancement for real-time arrivals data

Starter Accelerate Ultimate Ultimate Plus Appointment-based Class-based Enterprise API

The new clientArrival.created webhook event triggers real-time client check-ins, eliminating delays and improving data accuracy. This ensures seamless sync, greater efficiency, and a better experience for businesses and clients.

New sales pipeline triggers in Lead Management

Ultimate Ultimate Plus Appointment-based Class-based Enterprise Lead Management

It's easier than ever to make timely follow-ups with these new triggers. You can now automatically move leads across the sales pipeline based on key client milestones like class attendance or intro offer expiration.

Lead Management helps your team nurture clients through every stage.

Improved tagging for Lead Management

Ultimate Ultimate Plus Appointment-based Class-based Enterprise Lead Management
Leads from the Business app and Messenger[ai] now flow smoothly into the Lead Management sales pipeline with their source correctly tagged. This update makes it easier for you to identify your sales sources and optimize your strategies.

Rank upgrade alert on the Class Roster page

Starter Accelerate Ultimate Ultimate Plus Class-based Business App

If you use progress tracking (formerly martial arts belt tracking), you can now view your client rankings right on the Business app, on the Class Roster page. See who's ready for the next level and keep your classes running smoothly—no reports needed.

Better email metrics and contact management

Accelerate Ultimate Ultimate Plus Appointment-based Class-based Enterprise Marketing Tools
We've refined our email metrics for more accurate delivery counts, excluding invalid emails and unsubscribed recipients from the Sent count. Real deliveries remain unchanged. We also updated the contact list to include a dedicated Marketing Communications column, plus expanded filtering options to improve subscription management and audience targeting.

February 2025

Progress tracking now available on the sign-in page

Starter Accelerate Ultimate Ultimate Plus Class-based Client Management

No more running reports just to check client ranks! With this update, businesses using progress tracking (formerly martial arts belt tracking) can now view client ranking directly on the sign-in page, eliminating the need for extra admin work. Identify who's ready for the next level at a glance.

Clearer, more organized appointment notifications

Accelerate Starter Ultimate Ultimate Plus Appointment-based Scheduling
Take control over triggering notifications when booking and rescheduling appointments. Be confident your clients are receiving the right communication at the right time, even when add-ons or more than one service is included. Rather than getting multiple notifications, all services will be grouped into one, simple message to reflect their full schedule. This update helps reduce confusion, improve attendance, and minimize manual follow-up.

Revamped, easier-to-use gift cards tab

Starter Accelerate Ultimate Ultimate Plus Appointment-based Class-based Enterprise Payments & POS Hardware

We've improved the Payments/Gift Card tab with a quick search feature for prepaid gift cards—no more dropdowns. Enjoy a simpler retail flow, saving your staff time and reducing checkout friction.