Product Updates

With Waitlist Automation, clients on your waitlist will automatically be notified about open spots via text. Once you enable the feature, it will run automatically—your schedule updates itself.

Available only for US customers with SMS enabled.

We've increased the character limit for several text input fields—now supporting up to 200,000 characters (a 5x increase). This gives teams more flexibility when adding detailed content like waiver terms, client notes, and service descriptions.

Updated fields include appointment and product online descriptions, contract agreement terms, liability waivers, and more.

When handling unpaid cross-regional visits, staff can now see the activation date for each available pricing option before selecting how to apply payment. This makes it easier to choose the right option, reduces mistakes, and helps keep visits running smoothly across locations.

You can now save your favorite views in any Analytics 2.0 dashboard, so it's faster to get to the data you use most. Customize to match how your team works, then easily return to the same filters and metrics without starting from scratch.

A refreshed Appointments overview page makes it easier to manage services, appointments, staff, and pricing all in one place. With faster navigation, improved visibility, and more control, the entire experience is more user-friendly than ever.

If you offer limited memberships—like 3 classes per week or 10 per month—you can now restrict unpaid bookings to match what each client's autopay contract allows. For example, someone on a 3-class plan can reserve up to 3 future classes. If they try to book more, they'll be prompted to purchase a drop-in or upgrade their membership. Turn this setting on in your Booking and Sign-In Policies to reduce unpaid bookings and protect your revenue.

When a client shares a booking link with a friend, the process is now smoother, even if that friend doesn't have your branded app. Instead of hitting a dead end, they'll be directed to your branded web page to complete their booking. This update removes friction and is already driving results—a 28% conversion rate and a noticeable increase in bookings.

Managing clients on your waitlist has never been easier. You can now quickly add and track requests for a specific time or the next available opening, helping you fill last-minute gaps and boost revenue. A built-in calendar counter sends an alert the moment a spot becomes available, so you can instantly book clients right from the same page. 

The new Classes dashboard in Analytics 2.0 gives you a clear view of what's driving performance, so you can fine-tune your schedule and grow revenue, all in one place. View revenue per class, track no-shows to reduce empty spots, compare performance across locations, and spot trends by time, instructor, and location. It's everything you need to make smarter, data-driven decisions for your business. 

Managing appointments just got easier. The new Appointments dashboard in Analytics 2.0 helps you understand what's working, what's not, and where there's room to grow. Dive into service provider performance, spot patterns by time of day, monitor hourly revenue by appointment type, reduce late cancellations and no-shows, and benchmark performance across your team—all from one streamlined dashboard.