Product Updates

Planning ahead is simpler in Lead Management. Your sales pipeline now shows upcoming follow-ups for the next 30 days, alongside the Today, Overdue, and Completed tasks, so you can see what's coming before it's due. With future follow-ups visible at a glance, it's easier to plan your week, balance workload across your team, and make sure important outreach doesn't slip through the cracks.   

You can now issue partial refunds for payments made using alternative and local payment methods from clients using the Mindbody app, your branded app, or branded web. This update gives you more flexibility when handling refunds and keeps the experience consistent, so you can avoid fully refunding and reprocessing transactions.   

We've added request de-duplication to our booking APIs to help prevent accidental duplicate class or appointment bookings. When identical booking requests are sent in quick succession, only one will be processed. This makes booking behavior more reliable and gives developers more confidence when building retry logic, especially when network conditions are unpredictable. 

We've made significant improvements to our webhooks infrastructure, ensuring that 99.99% of events are delivered. This means better real-time updates for events like check-ins, bookings, and cancellations. For partners and businesses that power automations, sync data with external tools, or trigger notifications, webhooks are now a more dependable way to stay in sync with Mindbody. 

Our GET ClientServices and GET ClientCompleteInfo APIs now return the Activation Type for each pricing option, like whether a pass becomes active on purchase or on first visit. This gives developers clarity about when pricing is valid for booking, helping reduce eligibility errors and remove ambiguity in automated booking flows.

Studios using Client Type to manage booking rules or discounts can now access this data through the API. Developers can retrieve a client type using the GET Client and GET ClientCompleteInfo endpoints. This makes it easier to align apps with core logic, support segmentation, and power more personalized, eligibility-aware booking experiences. 

Save time and simplify your workflow with new calendar actions. You can now cancel appointments and send confirmation emails directly from your calendar, reducing clicks and making daily management faster and easier. 

Clients can now request appointments in an updated branded web booking flow including add-on booking, highlighted cancellation policies, and liability waivers. In addition, appointments requests are now managed from a new, streamlined page in your Mindbody software. 

Get a clearer picture of your recurring revenue with the new Autopay tab in Analytics 2.0. Spot declined and expiring autopays all in one place. It's a simple way to protect revenue, reduce churn, and plan ahead with confidence.

Studios using Attentive can now manage studio-specific details-like booking links, social handles, and business info-right in Mindbody. These details automatically sync to new emails and campaigns, so every message stays accurate, up to date, and on-brand across locations.