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Messenger [ai]

6 Messenger[ai] Features to Help Set Your Fitness Business Up for Long-term Success

By Denise Prichard

September 27, 2023

You can’t please everyone all the time because you’re only human––but you can count on your AI to lend a helping hand with your day-to-day. Everything that has gone on in the world over the last year and a half has resulted in numerous challenges for business owners––a unique one being the challenge to find and maintain talented staff for your fitness business, especially in cities. As a result of this, your front desk may be left unattended a bit longer than you’d like.

Luckily, tools like Messenger[ai] are always there to support you when and where you need it most. It’s designed to let your staff know that it has it handled––whether that’s automating tasks, taking care of missed calls, or helping your staff simplify their everyday workload. We’ve also listed six additional features and use cases to optimise your Messenger[ai] to its highest potential.

Let’s dive in.

1. Web chat

In addition to being a texting solution, Mindbody also provides an extension to your website. You would never leave your physical storefront unattended, but so many fitness businesses leave their digital one without an agent for potential clients to turn to. Messenger[ai] provides a web chatbot that can respond to your customers around the clock. The bot can answer any questions that your customers, or aspiring customers, may have instantly—and if it does not know the answer, it will collect their information for you to easily text them back later.

2. Sales automation

Secondly, the bot is also able to sell packages and members over text. The bot can handle transactions without human intervention, which makes it easy to rely on and frees up extra time for you and your staff.  

3. Conversational booking

The third feature your AI offers is conversational booking synced with your software for classes and appointments. This gives anyone the ability to have a frictionless booking experience through the website and text––which helps get rid of another time-consuming task on your agenda. 

4. Missed call text

Whether you’re busy or away––your AI can handle the phone. This ensures that you never miss the opportunity of booking a new customer. In fact, your AI is three times more likely to get a response from your customers than asking them to leave a voicemail.

5. FAQs

Frequently asked questions are important to answer, but a tedious task when you have a million other things going on at your fitness studio. Your AI has you covered with the security that it's always going to be there to answer those questions that everyone wants the answer to with pre-programmed responses. You and your staff can get what you have to get done without any interruptions.  

6. Contactless check-in

Lastly, contactless check-in is a new app development on the fitness class side of things that allows clients to actually go contactless via text when they’re checking in to their class. This frees up you and your staff from manning the front desk to make sure every person is checked in to class and gives you some time back to complete any other pressing tasks.

Who would’ve thought that fitness and artificial intelligence would ever go together so perfectly? We’d like to thank rapidly evolving technology for that. No matter what your staffing situation is, there’s an AI front desk that can help do the bulk of the work for you.

Download our guide and see how Messenger[ai] can make your clients feel seen and heard at your fitness business.

Interested in learning more about Messenger[ai]?

Explore the Software

About the author:

Denise Prichard

Manager, Marketing Content and Certified Yoga Instructor (RYT-200)


Denise Prichard is a certified yoga instructor (RYT-200) and an experienced content marketing professional with a penchant for writing compelling copy within the fitness, wellness, and beauty industries. When she isn't writing or editing, you can find her teaching yoga classes, pedaling her heart out at a spin class, or hanging out with her rescue pups. She currently serves as the marketing content manager for Mindbody.


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