Question 1

What payment methods does Mindbody accept?

Accepted Answer

With Mindbody, you can accept payments online and in person. Payment options can include credit and debit cards, contactless payments, and saved cards on file for faster checkout and easier no-show/late-cancel fees.You can also sell and take payment for: Classes and appointmentsMemberships and class packsRetail productsGift cards (if offered in your setup)Clients can pay how they like, and you can get paid on time. Actual payment systems vary by region.

Question 2

How do payouts work in Mindbody and when do I get paid?

Accepted Answer

Mindbody payouts come from your card sales and are deposited into your linked bank account on a payout schedule. After a payment is processed, funds are sent as a bank deposit—timing can vary based on your payments setup, bank processing, and weekends or holidays.In the Mindbody software, you can: Track deposits and payout status in your payments reporting.Match deposits back to sales and batches for easy reconciliation.

Question 3

Does Mindbody take a fee or commission for bookings on the Mindbody app or through Mindbody affiliates?

Accepted Answer

It depends on the type of booking and your agreement.Bookings completed through the Mindbody app or Mindbody affiliates, e.g. Google, may include a separate fee or revenue share tied to client discovery, while bookings that come through your own channels (like your website and direct links) typically follow your normal plan and payment processing fees.

Question 4

Does Mindbody securely store cards on file and support recurring payments and autopay memberships?

Accepted Answer

Yes, Mindbody securely saves cards on file so clients can pay faster—and you can run recurring payments for things like autopay memberships.

Question 5

How does Mindbody handle refunds, chargebacks, and payment disputes?

Accepted Answer

Mindbody helps you manage refunds and track disputes in one place, so you’re not hunting through receipts and bank statements. You can issue refunds based on your policies, and when a chargeback happens, you’ll see the dispute details and the steps needed to respond. Refunds: Process refunds for eligible purchases and keep the transaction history tied to the client.Chargebacks: View dispute activity and follow the workflow to submit information on time.Payment disputes: Keep a clear record of what was sold, when it was sold, and how it was paid—helpful when questions come up.

Question 6

Is Mindbody PCI compliant? How does it protect payment data?

Accepted Answer

Mindbody Payments, powered by Stripe, is built with PCI DSS security standards in mind to keep card data protected. Secure card handling: Card data is processed through PCI-aligned payment workflows (not manual storage).Encryption and tokenization: Payment info is protected during processing and when it's saved to a client’s profile.Data restrictions: Role-based permissions help limit who can see or manage payment-related settings.In simple terms, sensitive payment details are handled through secure payment processing, so your team isn’t storing or handling raw card numbers day to day.

Question 7

Can Mindbody process payments for multiple locations or franchises under a single business account?

Accepted Answer

Yes, Mindbody can process payments across multiple locations or franchise sites under one Mindbody account—so you can manage checkout, reporting, and payout tracking in one place. Centralized payment management: See and manage payments from every location—without needing to switch between accounts.Streamlined oversight: Track sales and performance by location (and across the whole business).Consistent setup: Keep payment workflows and policies aligned across your network.Bottom line: You can run multi-location payments from one home base—without juggling separate systems for every site.

Question 8

What card readers and POS devices work with Mindbody Payments?

Accepted Answer

Mindbody Payments, powered by Stripe, works with card readers and POS devices so you can accept payments at the front desk or on-the-go. This includes: Mobile card readersCountertop/POS terminalsContactless-ready devices for tap-to-pay experiencesCompatible hardware can vary by location and payments setup.

Question 9

Do I have to use Mindbody Payments to use Mindbody?

Accepted Answer

While not the only payment processor you can use, Mindbody Payments, powered by Stripe, fully integrates with your Mindbody software to streamline payment processing. Your clients experience smoother checkouts, while you’ll benefit from best-in-class payment processing tech for card-not-present, card-present, and ACH transactions.Depending on the payment processor you use, here’s what can vary in terms of cost and timing: Processing rates: Vary based on your payments setup and agreement.Payout timelines: Vary based on your payout settings (where available), plus bank processing days, weekends, and holidays.

Question 10

Can I keep using Stripe or Square for payments if I use Mindbody for scheduling and booking?

Accepted Answer

Mindbody is designed to work best with Mindbody Payments, powered by Stripe—booking, checkout, reporting, and payouts stay in one place. In some cases, businesses may still use Stripe or Square outside of Mindbody, but those payments typically won’t be fully connected to Mindbody’s booking and reporting—meaning more manual tracking and reconciliation.To summarize, you may be able to keep Stripe or Square, but for the smoothest “book → pay → report” flow, Mindbody Payments, powered by Stripe, is usually the most seamless option.

Question 11

How does Mindbody manage staff commissions, tips, and revenue splits?

Accepted Answer

You set rules for commissions, tips, and revenue splits, and Mindbody tracks what each staff member earns across services, classes, and retail—so payday doesn’t turn into a math problem. Here are some controls you can customize: Commissions: Set commission rules by service, class, product, or staff member.Tips: Collect tips at checkout and assign them to the right person.Revenue splits: Split earnings between multiple staff members.Reporting: See what’s owed and why, with earnings linked back to each sale and visit.

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