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Here's What's Coming Next for Mindbody

By Mindbody Product Team

Product and feature availability varies by region. Contact your account rep to learn more.

We strive for innovation that empowers your business to succeed. We’re excited to announce a variety of groundbreaking features that will change the way you run your business.  

From the New Mindbody Experience (fewer clicks!) to an array of tools designed to pave the way for your growth, here’s what you can look forward to.  

More intuitive, more productive

The New Mindbody Experience will provide a more simplified and perceptive user experience. To start, the new, modern homepage increases functionality, serving up crucial info (like top KPIs and daily schedules) and business-imperative insights, so you never miss a beat. You can look forward to revamped navigation with improved search functionality, as well. Other specific features coming soon include:  

  • Easy access to daily KPIs (sales, number of clients served, staff utilisation rate, and more), including insightful breakdowns and month-to-month comparisons to understand how these metrics are trending over time.  

  • Real-time, business-critical alerts, such as expiring credit cards, failed autopays, and expiring intro offers. You’ll never miss pertinent information again. 

  • At-risk client list, driven by AI and based on key customer behaviours (e.g., cancelled or missed bookings). This widget will help your team tailor client communications so you can encourage long-term retention.  

  • Increasingly robust client profiles enable your team to easily view, create, and update key client information, including contact and billing info, communication preferences, notes, emergency contacts, and more.  

  • A new view of upcoming appointments, where you'll be able to keep a better pulse on your daily schedule—directly from your homepage. 

Get more clients through the door with the Mindbody app

Customer acquisition is the top challenge for fitness studios, salons, and spas. Soon, the Mindbody app hub, your one-stop-shop for measuring the performance of your Mindbody app listing, will help connect you with millions of potential clients. With real-time analytics at your fingertips, including how exactly clients are using the app and navigating your listing, you’ll be empowered to more efficiently engage with clients and grow your community. 

The golden rule of marketing your services is to show up in the right place at the right time in front of the right people. We’re revamping the Mindbody app search function to ensure your target clients are finding your business, no matter how they're searching. 

Your offering could be someone’s new favourite routine, but they may need an extra push to give your business a try (plus, who doesn’t love a good deal?). The new Deals Destination in the Mindbody app surfaces your best deals directly on the home screen so potential clients are much more likely to find and book them, all in one place.  

Updated language for class waitlist-to-roster SMS notification

An updated version of SMS is coming soon—when clients are moved from a waitlist to a class, they’ll get a text confirmation with an easy option to cancel and a reminder about the cancellation policy. This update can dynamically adapt to various brand and location configurations, which should help reduce client no-shows. Fewer no-shows? That’s a win. 

Next-level client communication

This year brings Marketing Suite and Messenger[ai] together, an integration that will enable your business to handle all client communications through a single phone number. An integration of Messenger[ai] into the New Mindbody will allow your team to be able to manually respond to messages sent via marketing automations directly in Mindbody—giving you the chance to connect with your customers in one interface, just as you would with popular social media applications. 

Want to keep tabs on customer milestones like the number of classes attended? With Progress Tracking, you’ll soon be able to build out programmes and rewards more easily and customise what you’d like to keep tabs on.  

The POS solutions you've been waiting for are coming soon! These powerful, yet portable point-of-sale terminals will streamline all your payment needs, simplifying the checkout experience for your team and your clients. The best part? All systems will be fully integrated with your Mindbody software. Plus, with new Apple Pay and Google Wallet capabilities, you’ll never miss an opportunity to capture sales.  

A smoother experience for families

You asked and we listened. Soon, parents will be able to book on behalf of their kids or other family members both on the Mindbody app and through the web. Clients can link multiple profiles to their account—creating a more simplified booking and payment experience for family members. 

While we can’t wait for these upcoming releases, know that this is just the beginning. We’re always working on tools to help grow your business and make managing easier. Let us know what you think—your feedback is crucial to our progress as we continue to evolve and innovate. 

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Product and feature availability varies by region. Contact your account rep to learn more. 

About the author:

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Mindbody Product Team

The Mindbody Product Team builds solutions to fuel the growth of the fitness, beauty, and wellness customers we serve. 

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