Payment processing built for growth

With Mindbody, you can accept payments online and in person. Payment options can include credit and debit cards, contactless payments, and saved cards on file for faster checkout and easier no-show/late-cancel fees.

You can also sell and take payment for:
 

• Classes and appointments
• Memberships and class packs
• Retail products
• Gift cards (if offered in your setup)

Clients can pay how they like, and you can get paid on time. Actual payment systems vary by region.

Mindbody payouts come from your card sales and are deposited into your linked bank account on a payout schedule. After a payment is processed, funds are sent as a bank deposit—timing can vary based on your payments setup, bank processing, and weekends or holidays.

In the Mindbody software, you can:
 

• Track deposits and payout status in your payments reporting.
• Match deposits back to sales and batches for easy reconciliation.

It depends on the type of booking and your agreement.

Bookings completed through the Mindbody app or Mindbody affiliates, e.g. Google, may include a separate fee or revenue share tied to client discovery, while bookings that come through your own channels (like your website and direct links) typically follow your normal plan and payment processing fees.

Yes, Mindbody securely saves cards on file so clients can pay faster—and you can run recurring payments for things like autopay memberships.

Mindbody helps you manage refunds and track disputes in one place, so you’re not hunting through receipts and bank statements. You can issue refunds based on your policies, and when a chargeback happens, you’ll see the dispute details and the steps needed to respond.
 

• Refunds: Process refunds for eligible purchases and keep the transaction history tied to the client.
• Chargebacks: View dispute activity and follow the workflow to submit information on time.
• Payment disputes: Keep a clear record of what was sold, when it was sold, and how it was paid—helpful when questions come up.

Mindbody Payments, powered by Stripe, is built with PCI DSS security standards in mind to keep card data protected.
 

• Secure card handling: Card data is processed through PCI-aligned payment workflows (not manual storage).
• Encryption and tokenization: Payment info is protected during processing and when it's saved to a client’s profile.
• Data restrictions: Role-based permissions help limit who can see or manage payment-related settings.

In simple terms, sensitive payment details are handled through secure payment processing, so your team isn’t storing or handling raw card numbers day to day.

Yes, Mindbody can process payments across multiple locations or franchise sites under one Mindbody account—so you can manage checkout, reporting, and payout tracking in one place.
 

• Centralized payment management: See and manage payments from every location—without needing to switch between accounts.
• Streamlined oversight: Track sales and performance by location (and across the whole business).
• Consistent setup: Keep payment workflows and policies aligned across your network.

Bottom line: You can run multi-location payments from one home base—without juggling separate systems for every site.

Mindbody Payments, powered by Stripe, works with card readers and POS devices so you can accept payments at the front desk or on-the-go. This includes:
 

• Mobile card readers
• Countertop/POS terminals
• Contactless-ready devices for tap-to-pay experiences

Compatible hardware can vary by location and payments setup.

While not the only payment processor you can use, Mindbody Payments, powered by Stripe, fully integrates with your Mindbody software to streamline payment processing. Your clients experience smoother checkouts, while you’ll benefit from best-in-class payment processing tech for card-not-present, card-present, and ACH transactions.

Depending on the payment processor you use, here’s what can vary in terms of cost and timing:
 

• Processing rates: Vary based on your payments setup and agreement.
• Payout timelines: Vary based on your payout settings (where available), plus bank processing days, weekends, and holidays.

Mindbody is designed to work best with Mindbody Payments, powered by Stripe—booking, checkout, reporting, and payouts stay in one place. In some cases, businesses may still use Stripe or Square outside of Mindbody, but those payments typically won’t be fully connected to Mindbody’s booking and reporting—meaning more manual tracking and reconciliation.

To summarize, you may be able to keep Stripe or Square, but for the smoothest “book → pay → report” flow, Mindbody Payments, powered by Stripe, is usually the most seamless option.

You set rules for commissions, tips, and revenue splits, and Mindbody tracks what each staff member earns across services, classes, and retail—so payday doesn’t turn into a math problem. Here are some controls you can customize:
 

• Commissions: Set commission rules by service, class, product, or staff member.
• Tips: Collect tips at checkout and assign them to the right person.
• Revenue splits: Split earnings between multiple staff members.
• Reporting: See what’s owed and why, with earnings linked back to each sale and visit.