Product Updates

Managing appointments just got easier. The new Appointments dashboard in Analytics 2.0 helps you understand what's working, what's not, and where there's room to grow. Dive into service provider performance, spot patterns by time of day, monitor hourly revenue by appointment type, reduce late cancellations and no-shows, and benchmark performance across your team—all from one streamlined dashboard. 

Clients can now change the account owner themselves directly in the Consumer Account Portal. This update improves the family experience by giving clients more control to manage ownership assignments—like switching the owner from one parent to another or correcting when a child account was set up as the parent. This saves staff time on manual updates and enhances account security.

Bring your Google Ads leads straight into your sales pipeline—no third-party tools or manual work required. With this new integration, leads captured through Google Ads lead form automatically appear in your Lead Management pipeline in real time, so you can follow up faster and convert more prospects into paying clients. Setup is simple, with just two quick steps to get started.

Contract-related emails now have improved transparency, improving the client experience around renewals and cancellations. These changes are compliant with new California laws.

Tags like "Click here to cancel," "Contact us," and "Contract recurring amount" are now available for use in contract renewal reminder emails. You can also choose to send renewal notifications 15 days in advance to meet updated legal requirements. 

These features are optional and fully configurable, so you can customize how and when contract details are shared without changing your existing email templates. 

Our franchise fees tool now supports fee collection in euros, expanding flexibility for international networks. This new feature allows you to automatically calculate franchise fees, deduct them from your network, and deposit them directly into your bank account.

You can now manage client info—like name, address, and phone number—from a single, centralized profile at your multi-studio business. When a client's profile is updated, those changes automatically sync across every studio in your cross-regional setup where that client exists. This keeps data consistent and accurate across locations, helps prevent duplicate profiles, and saves your staff time by removing the need for manual updates.

Offer clients flexible payments with Klarna, now available on the Mindbody app, branded web, and branded app. You can enable Klarna anytime from the new Payment Methods page in your Payments Portal. The portal also allows you to view, accept, or challenge disputes from Klarna within the Disputes tab.

The Pricing Options tool in the Corporate dashboard now reflects pricing changes in real-time—no more waiting, refreshing, or second-guessing. Plus, the new Action Log feature gives you a historical view of all pricing actions for all your studios within the Pricing Options tool.  

This makes it easy to track when changes were made, reducing inconsistencies across locations. It's all about smoother operations and faster decisions at scale.

Managing your payment options just got easier. You can now select new payment methods for your region right from the Payments Portal—no need to contact support. Just head to "Payment Methods" under Settings, and turn on what you need. It's a faster, more flexible way to stay current with how your clients want to pay, whether on the Mindbody app, branded web, or your custom branded mobile app. 

Easily duplicate SOAP notes

If you're working with repeat clients, you no longer have to retype the same SOAP notes over and over. Now you can copy a previous note and update it as needed. Save time, reduce errors, and easily keep your records consistent across appointments. 

See time clock history in the Business app 

Staff can now check their own time clock history right in their phone, without logging into the web. This makes it easier to verify hours, resolve questions, and stay aligned. It's especially helpful during payroll cycles or scheduling reviews.