Contact Us

MINDBODY Processing
Toll Free: 877.755.4279
Fax: 866.677.3578
merchantapplication@mindbodyonline.com

Worldwide

Well... almost. MINDBODY Merchant Account Processing is available in the following countries (and we're adding more all the time):

• Alderney (UK Channel Islands)
• Andorra
• Australia Ezidebit enables Australian businesses to process payments by direct debit and a range of other popular payment systems, helping businesses control when they are paid, reduce outstanding debtors, and grow cash flow. MINDBODY integrates with Ezidebit allowing businesses to manage payments directly from our software.
• Austria
• Belgium
• Brecqhou (Brechou) (UK Channel Islands)
• Croatia
• Canada
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Gibraltar
• Greece
• Guernsey
• Herm (UK Channel Islands)
• Hungary
• Iceland
• Ireland
• Isle of Man
• Italy
• Jersey
• Jethou
• Latvia
• Liechtenstein
• Lihou
• Lithuania
• Luxembourg
• Malta
• Monaco
• Netherlands
• New Zealand
• Norway
• Poland
• Portugal
• San Marino
• Sark
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland
• Turkey
• United Kingdom
• United States
• Vatican City

Features

Our fully-integrated system serves all your billing and financial transaction needs through a single merchant account. You'll never have to reconcile sales transaction with your business management system again. You'll also be able to store client billing information, easily process returns and voids, or split a transaction between multiple forms of payment.

• Online Store - Clients can buy your products and services throughout your website, 24/7, without the help of you and your staff.
• Point of Sale - Turn your computer into a virtual credit card terminal with either swiped or keyed transactions.
• Recurring Billing and Auto-Pays - Spend less time on billing and accounts receivable. Set up recurring billing to automatically charge your customers weekly, monthly or whenever you decide.
• ACH/EFT (Automatic Clearing House & Electronic Funds Transfer) - Charge your clients' checking accounts directly so they can set up monthly auto-pay, or buy bottles of water at the point of sale, using ACH (i.e., their checking accounts). ACH is integrated into your system just like credit card processing.
• PCI Compliant - Because MINDBODY meets the credit card industry's highest security standard, you can sleep soundly at night knowing your data is safe. We store and encrypt your clients' credit card numbers and billing information, back it up daily and securely store it offsite.
• MINDBODY has teamed up with First Credit Services to provide our clients with the best in class automated billing and collections services. As our preferred business partner, First Credit allows you to manage your declines and collections easily, freeing up more time for you to focus on what you love.
• MINDBODY produces a galaxy of sales and performance reports that can be imported into QuickBooks.

International features and services may vary; please contact your regional sales office for details.

Great Rates

In 2010, MINDBODY became a registered Independent Selling Organization (ISO), giving us the ability to become our own merchant account processor. That's great news for you because it means we can offer fair and competitive merchant account rates, robust and seamless integration with MINDBODY software, and less administrative hassles!

• MINDBODY Processing is all about convenience and simplicity. We offer a three tiered pricing structure with per-transaction fees as low as 1.59% + .20cents.
• No start-up fee
• No batch Header fee
• No hardware rental fee
• No AVS fee
• And, no early termination fee

FAQs

What is a merchant account, and why do I need one?

A MINDBODY merchant account gives your business the ability to accept payment by credit card and bank account at the retail point of sale, through automatic payments and over the internet. You need a merchant account to use the online store and recurring billing features in your MINDBODY software. Apply for a merchant account today and increase your profitability.

What are the advantages of using MINDBODY Processing?

MINDBODY Processing is unique in the level of features and functionality available to you through the seamless integration with MINDBODY’s business management software. With a single merchant account you have:

• eCommerce with full shopping cart capability
• Fully integrated Point of Sale
• Auto-pays for memberships
• Robust reporting capabilities
• Automated batching
• Auto emails and alerts regarding declined or expired credit cards

How do I apply for a MINDBODY merchant account?

For US Clients: Follow this link to our online application. Have questions? Contact our merchant account sales team via email or call 877.755.4279 ext 5, 1

For International Clients: We currently offer international options through Moneris, Optimal Payments, RBC, EziDebit and Telego. Contact our international merchant account sales team via email or call 877.755.4279 ext 5, 1

How long does it take to open a US Merchant Account and what is the process?

Opening a merchant account can take up to two weeks.

You’ll need to fill out the merchant account application and provide us with a copy of a voided check or bank memo (so we know where to send your funds) as well as a business license. Some applications may require additional documentation; you’ll be contacted by a Merchant Account Sales Specialist if we need additional documentation.

When you fill out the application, you'll need to have your social security number, Federal Tax ID, bank account number, routing number and other business-related information on hand.

Have questions? Contact our merchant account sales team via email or call 877.755.4279 ext 5, 1

How long does it take to open an International Merchant Account?

Opening a merchant account can take up to two weeks, so please plan accordingly.

We currently offer international options through Moneris, Optimal Payments, RBC, EziDebit and Telego. Contact our international merchant account sales team via email or call 877.755.4279 ext 5, 1

I have poor credit or I am currently in active bankruptcy. Will I be approved for a merchant account?

If you are in active bankruptcy, you will not be approved for a merchant account. If you merely have poor credit, you may be asked to provide additional documentation so that an informed decision can be made regarding approval.

What are MINDBODY Processing's merchant account rates and how do they compare?

We keep it simple -- a three tiered pricing structure based on the types of credit cards you process and a $6 per month statement fee. At the low end of the tiered pricing we charge 1.59% + .20 cents per transaction. But that doesn’t mean we charge exorbitantly on the higher tiers, in fact, we offer some of the lowest rates in the industry when compared to processors offering a similar level of features and functionality.

I already have a merchant account processor. Will my current processor work with MINDBODY software?

MINDBODY clients are not required to use an integrated merchant account. However, because other processors don't fully integrate with MINDBODY you won't be able to use key aspects of the software, for example the online store or recurring billing.

Applying for a merchant account through one of MINDBODY’s approved vendors will ensure your credit card processing integrates directly with the MINDBODY software so that your transactions and reports all use the same data.

Have questions? Contact our merchant account sales team at merchantapplication@mindbodyonline.com or 877.755.4279 ext 5, 1

What does it mean that MINDBODY is Level I PCI compliant, and why is it important?

Level I Payment Card Industry (PCI) compliance means MINDBODY meets the credit card industry's highest security standard, so you can sleep soundly at night knowing your data is safe. We store and encrypt your clients' credit card numbers and billing information, back it up daily and securely store it offsite. Each year, we must go through a rigorous audit to assure we maintain those high standards.

Is my business PCI compliant because MINDBODY is PCI compliant?

No. There's a distinction between PCI requirements for service providers and those for merchants. MINDBODY is considered a service provider. Businesses that accept credit cards from their customers are considered merchants and must meet their own PCI compliance standards. This is true for all merchants, regardless of the point-of-sale system they use or their respective locations.

As your service provider, we take the protection of customer and payment account data very seriously. We understand the risks and financial costs that a compromise can pose to your business. In our compliance with PCI DSS, we must require all of our merchants to validate their PCI DSS compliance status with us. We have taken steps to make the process as simple as possible for you.

While participation in the PCI Compliance Service Assistance Program helps to significantly mitigate the risk of a security breach or data compromise, participation does not guarantee to prevent a security breach or data compromise. You must maintain the highest levels of data security at all times.

Who is TransFirst, and how do they differ from MINDBODY Processing?

In 2010, MINDBODY contracted with an established processing company, TransFirst, to handle many of the underwriting and risk assessment aspects of the merchant account application process. Once approved for an account, you will communicate almost exclusively with MINDBODY Processing staff.

I already have a MINDBODY merchant account that uses Capital Payments. Can I switch to a new merchant account with MINDBODY Processing?

MINDBODY is currently in a non-compete contract with Capital Payments, so we are unable to move clients from Capital Payments to MINDBODY Processing. With that said, there is no benefit to switch from Capital Payments to MINDBODY Processing as processing fees and software functionality are the same.

For further questions, please contact Merchant Support at 877.755.4279 ext 5, 2.