Business Management for Salons

Overview

Your salon needs a simple solution to manage your staff’s schedule, client accounts, and product inventory. MINDBODY manages these aspects and more all in one place –wherever you are. Access staff schedules and accounts online from your front desk, your back office, your home, or anywhere you happen to be.

View your staff’s schedule daily or weekly, by name, service, gender, and more. Use our Find an Appointment feature to pick and choose what aspects your clients are looking for in their appointments – even get suggestions for appointments based on the client’s visit history. Use the Package Booking feature to book combination services, such as a cut/color/style, from one screen. Book a chair, room or piece of equipment at the same time you book an appointment to make sure that nothing is ever double-booked. Quickly email a confirmation to your clients the day before their appointment, with just a click of the mouse.

Get to know new clients quicker by storing their photo – even store before/after shots to admire the work you and your stylists have done! Keep notes on your clients so that you have a record of their preferences and style. These get stored in each of your clients’ accounts, so they are accessible by any stylist working with them, at any time. Create automatic reminders for your staff of when they should follow up to book their client’s next appointment. Easily print a tip slip to give to each of your clients so they can discreetly tip their stylist.

You may make a substantial portion of your profit in your retail store. Make it easy for your front desk staff to upsell your clients from the point of sale. Track and update your inventory from one report, and keep a virtual paper trail of shipments and backorders with our Inventory Tickets and Purchase Orders. Even sell products from your integrated online store, where your clients can also check out your schedule, and you can allow them to either book appointments themselves, or request an appointment by choosing a date, time, stylist, and service.

See who’s coming back to your business, and who isn’t, with the Client Retention report. Do you offer discounts to clients who have referred others? Track it all with the Referrals report. Manage payroll and commission easily with one simple report for each. Use the more than 70 MINDBODY reports to find your best selling products, big spenders, the profit you make per visit, and much more.

MINDBODY helps your salon trim the split ends off of your administrative duties, freeing up your time so that you can do the same for your clients.

Features

Appointments

• View scheduled appointments in real time by status – booked, confirmed, arrived, no-show, and completed.
• Use the appointment finder to search for a specific appointment to schedule (by date, by time, by service, and by stylist).
• Easily book multiple service packages from one screen – i.e. a cut/color/style.
• Put your schedule online so that your clients can view each instructor’s availability from home.
• Choose to allow your clients to schedule appointments online, where the software will help them find the most appropriate appointment according to their schedule and past preferences.
• Send automatic email reminders and notifications to clients for up-to-the-minute changes, modifications, and confirmations of their booked appointment.
• Plus, enable email attachments that can be downloaded to Microsoft Outlook or MAC Entourage calendars.
• Schedule appointments, rooms, and equipment. Link them for integrated Resource Management.
• View your appointment schedule by day, week, location, stylist, or service.

Integrated Credit Card Processing

• Increase client spending with quicker credit card transactions processed on the internet, rather than through slow telephone lines.
• View reports of completed, voided, returned, and pending credit card transactions.
• Accept all major credit card types without confusion.
• Create happier clients with stress-free bookings and payments.
• Your MINDBODY software, each night, will automatically batch and settle different credit card types separately to simplify your accounting books.
• Automatically put money in your business’s account within 2-3 days of making the sale.
• If you'd like to apply for a merchant account online today, click here.

Interactive Check-in/Check-out

• Integrate payments with your appointments to allow for easier checkout.
• Print separate tip slips so your clients can discreetly tip their stylists.
• Reduce costs by having your front desk concentrate on your valued clients and not on manually checking in and out of appointments.
• Allow your clients to bypass waiting and check into appointments at self check-in stations featuring touch-screen monitors or quick barcode scans from client membership cards or key tags.
• Quickly scan a barcode or look a client up by name, and your stylists can view their daily schedule and instantaneously answer any billing or account information.
• With our distinctive color coding system, your staff can quickly determine a client’s account status without hesitation.

Total Client Management

• Get to know your clients better by listing their relationships to other clients, including referrals and shared services.
• Create your own client types and assign them to each client.
• Upload photos and other documents for each one of your clients.
• Keep a record of all client purchases and invoice them at any time.
• Quickly access clients’ attendance and purchase histories to better understand and serve their needs.
• Allow your clients to see a list of their own attendance and purchase history using their individual login information.
• Allow your clients to pre-pay for services, or pay “on account” and invoice them later.
• Find clients who have had cancellations, have unpaid services, or who have negative account balances.
• Run reports to find clients who have not returned and clients’ dates of last visit.

Contracts & AutoPay

• Automatically or manually, set up payment plans for each of your clients on a monthly, weekly, or yearly basis.
• Ensure recurring revenue by selling contracts and memberships that charge clients on a pre-arranged date each month.
• Send email reminders to clients that need to renew packages or have approaching credit card expiration dates.

In-Depth Analysis Reporting

• Generate sales, client management, and analysis reports to give you insight into your business.
• Reports can be viewed online or downloaded to Microsoft Excel. ™
• Run a report on the day’s attendance, or check attendance patterns on a daily, weekly, monthly, or yearly basis.
• Find out which clients have had cancellations, unpaid statements and payments by event.
• Generate reports by cash drawer sales and sales by revenue category.
• Find out which of your clients are your BIG spenders and what products and services your studio has sold to them.
• Find out which products and services are your best sellers.
• Run a report specifically for voided sales.
• Pull a report to find clients who have not returned and clients’ dates of last visit.
• Analyze your business’ attendance levels and the total average revenue produced.
• Determine the total amount of no-show clients and the number of clients per stylist.

Direct Marketing Reporting

• Generate mailing lists and email lists for all clients, or run it for specific client types in order to send personalized emails, newsletters, or direct mail.
• Generate specific reports on your clients by age, gender, day of first visit, birthday, and more.
• Create better marketing strategies to boost client satisfaction.

Point of Sale

• Allow your clients to purchase services, products, and gift cards all in one location.
• Clients can purchase items for themselves or for any number of other clients – in the same transaction!
• Easily process returns, voids, and split a payment between two methods (i.e. cash & credit).

Online Store

• Sell any combination of products, services, and gift cards from your online store.
• Ship your online product sales with preset rates and restrictions according to state shipping rates and taxes.
• Increase sales and client satisfaction thanks to online convenience.
• Reduce your front desk staff’s workload.
• Boost your profits by allowing your clients to make purchases outside of your regular business hours.

Online Scheduling

• Allow your students to schedule and book appointments online from their own home.
• Permit your clients to schedule as far in advance as is convenient for you.
• Automated email reminders for booked appointments, as well as for cancellations.
• Specify specific “hours of operation” for your online store, or keep it open 24/7!

Gift Cards

• Encourage repeat business by selling gift cards from your front desk or online.
• Sell gift cards with pre-determined amounts, or easily load the gift card with the requested amount at the point of sale.
• Purchase customized gift cards directly through MINDBODY.

Staff Management

• Allow your stylists to check their schedule whenever they need.
• Assign each manager and staff member with different levels of permission.
• Manage all staff members online simply and easily with multiple stylist schedules.
• Scheduling challenges solved easily by having your stylists view their schedules and change their own availabilities.

Payroll

• Manage staff payroll with the use of different pay rates dependant on the type of service performed.
• Enable different commission rates for each stylist and product, and manage it all in one report.
• Export your payroll report into outside payroll software, such as ADP and Exact Payroll Services.

Email Marketing

Promote new business and cement existing relationships

• Use our in-depth marketing reports to target specific groups of clients.
• MINDBODY integrates with Constant Contact, to always keep your Constant Contact client lists updated with your MINDBODY client list.
• Send email blasts and campaigns according to customized demographics within your MINDBODY system – never let your clients forget that their business is important to you.
• Customize your email blasts with pre-set templates in Constant Contact according to the subject or audience – even your business’s branded colors.

Pricing

Our simplified pricing structure will allow you and your studio to grow with freedom and ease. Find the package that is right for you and your business.

Pricing levels are determined on the number of professionals (i.e. staff member, teacher, instructor, personal trainer, therapist, technician, etc) employed at your business.

SPECIAL: Prepay 11 months and receive the last month FREE.

Pricing

	Set-up fee	Monthly subscription fee
1-5 Professionals	$400*	$65
6-12 Professionals	$575*	$85
13-20 Professionals	$750*	$105
21-50 Professionals	$850*	$155

If you have more than 50 professionals please contact 877.755.4279 or sales@mindbodyonline.com.

*All prices are set for one location; prices will vary for multiple locations or locations with more than one business unit.

Note: All prices shown are for U.S. versions of our software. Localized, international versions sold in Europe are generally priced 1 Euro per dollar.

All Setup Fees Include

• Personalized Software and Online Store — Customized to match your graphic colors, logo & font.
• Personalized Software and Online Store Unlimited Workstations — Other software companies want to charge you “by the seat.” Not MINDBODY. Need another workstation at the front desk, in the back office or at home? Just plug in another computer to the Internet. You don’t even have to call us.
• Live Startup Training — One to four hours per business location, delivered by telephone and Internet link. Onsite training available in many locations. Contact MINDBODY for a quote.
• Credit Card Processing Integration — With MINDBODY Integrated Credit Card Processing, your business will be able to authorize, settle and manage credit card, electronic check transactions and ACH anytime, anywhere.
• Data Import — Have client names and addresses in Outlook, Excel or another common database format? Using another studio or spa managment software? We’ll import that data to your online software free of change. (Data must be provided in an open database format).

Our rates are designed to save you money. On average, your total technology expenses with MINDBODY will be 50 - 67% less expensive than you would experience with locally installed software.

Monthly Application Service Fees

• One simple monthly fee pays for everything — MINDBODY provides all software service, data subscription fee, ongoing support and upgrades in one low-cost monthly fee.
• Fees based on your needs and business size — We use a carefully created model that factors in the software modules you use, the number of clients you currently serve, and the physical business locations in which you operate. The resulting prices are fair and give a great value, regardless of your business size.
• 12 month contracts — Your rates are guaranteed not to increase during your contract year. Just prior to the end of the each contract, we will price the next contract year based upon your options.
• Prepay first 11 months and get the last month FREE — This simplified approach allows you to cover your entire year of application service and support in one payment.

Support

Included with every package, MINDBODY provides FREE start-up training that incorporates:

• Scheduling classes and events
• Booking appointments
• Managing clients
• Making sales

Get more information about MINDBODY Support.

FAQs

Don’t see your question? Give us a call at 877.755.4279, or email sales@mindbodyonline.com.

Q: Do I need a website to use the MINDBODY system?

A: No. Your MINDBODY software is accessible through http://clients.mindbodyonline.com.

Q: How does my current website connect with my MINDBODY site?

A: Your MINDBODY Online site has a feature called a "Links Generator." This tool creates specific links for your MINDBODY schedules such as the appointment, workshop or classes schedules. You can then copy and paste those links into your existing website, allowing them to integrate seamlessly and quickly view your business schedule, etc. Links can be created for specific teachers’ schedules. The Links Generator even creates links for your gift cards and products that you saved within MINDBODY.

Q: How do I know what package is right for me?

A: Packages are based on the number of service providers (i.e. trainers, teachers, instructors, therapists, stylists, estheticians, etc) that you employ. So when your business grows and your staff numbers increase, your MINDBODY system will grow with you.

The MINDBODY system offers four packages for your business:

• Basic is for businesses that employ 1-5 staff members
• Standard is for businesses that employ 6 - 20 staff members
• Premium is for businesses that employ 21-50 staff members

Business that employ more than 50 employees will need to speak to the MINDBODY Sales Department: 877.755.4279 or email: sales@MINDBODYonline.com

Q: Can I upgrade my package even if I've already started using the software? Do I need to pay for the setup again?

A: No. All features and upgrades are included in your one-time setup fee payment. Monthly subscription fees will increase depending on the package upgrade. If you are using our previous PC version, you will have to pay the initial package setup fee to upgrade to the online version. Please contact our sales team for more information at 877.755.4279.

Q: Is there a demo available that I can look at before purchasing?

A: Yes. MINDBODY provides several demos for various industries. Currently, we have demos for yoga, pilates, spas, salons, and studios such as dance, clubs and personal training. We are constantly adding more demos for different industries.

If your industry isn't listed, it doesn't mean that we can't meet your scheduling needs. Please contact our sales team to find out if we have a solution for you. To try out a demo, go to: http://www.MINDBODYonline.com, and choose the MINDBODY industry system that suits your business the most. Once on the MINDBODY product page you selected, choose the tab to the right listed as "Take a Test Drive" to demo the software.

Q: If I add a location, what is the cost for my monthly subscription?

A: Each location must have its own subscription. Any additional locations you would like to add to your MINDBODY account will be an additional fee. For example, if you pay $59 per month and add a second location, your monthly hosting would be $118.

Q: Once I complete the purchase, how long before the system is up and running?

A: Getting the software up and running is different for each business. Most businesses can complete training and use the software after four 50-minute training sessions. Depending on the complexity of your business model and your ability to learn a new software system, it may take less or more time than the four initial basic training sessions.

If you are a new business or have deadlines in place, we recommend that you purchase the software a month before you are ready to use it. This gives you time to complete your training with MINDBODY, get comfortable using the software and train your staff.

MINDBODY's training programs make this transition as smooth and as quick as possible. If you are under strict time constraints, please discuss your timeline with your Sales Specialist.

Events

Come join MINDBODY at these upcoming Salon events. To find out more information about a particular show, simply click on the show's title.

• 2008Jun

  Premiere Orlando
  Orlando/Orange County Convention Center — Orlando, Florida
  June 1-2, 2008

• 2008Jun

  IECSC (International Esthetics, Cosmetics & Spa Conference)
  Las Vegas Convention Center — Las Vegas, Nevada
  June 28-30, 2008

• 2008Nov

  WCFE (West Coast Franchise Expo)
  Los Angeles Convention Center — Los Angeles, California
  November 7-9, 2008