MINDBODY Network
Terms and Conditions

Last Updated: Nov 1, 2017

These MINDBODY Network Terms and Conditions (“T&Cs”) apply to MINDBODY subscribers who have chosen to opt-in to the MINDBODY network. For purposes of these T&Cs, “MINDBODY,” “we,” “us” and “our” refer to MINDBODY, Inc., a Delaware corporation (and its affiliates, as applicable); the terms “you” and “your” refer to the business entity that owns this subscriber account.

By accepting these T&Cs, you grant us permission to display your business name, logo and any images you provide for the purposes of special promotional marketing and selling of your services and goods (“Promoted Intro Offers”) on our websites and mobile applications, such as the MINDBODY App (collectively, “MINDBODY Sites”), and on our partner websites and mobile applications, such as Reserve with Google (collectively, “Partner Sites”) and to publish dynamic price offerings (“Dynamic Pricing”) on the Partner Sites and/or MINDBODY Sites.

We may, in our sole discretion, modify these T&Cs from time to time. Any changes we make will become effective when we post a modified version of the T&C’s to our Website, and we agree the changes will not be retroactive. We reserve the right, in our sole discretion, to remove your business profile or any offers, services or goods from the MINDBODY Sites or any Partner Sites, for any or no reason. MINDBODY’s partner affiliations are subject to change at any time. Your use of the MINDBODY software is governed by the Terms of Service available at https://www.mindbodyonline.com/terms-of-service (“Agreement”). These T&Cs are hereby incorporated and made part of the Agreement. Any conflicts between these T&Cs and the Agreement will be resolved in favor of these T&Cs.

1. Fees and Opting Out.

You will be charged a percentage fee of the purchase price each time an offer is purchased through Dynamic Pricing, Promoted Intro Offers, or any Partner Sites as follows:

MINDBODY Network Fee (% of each purchase price)
Dynamic Pricing 15%
Promoted Intro Offers 10%
Partner Sites 10%

All fees charged are non-refundable, including if the transaction that generated the fees is subsequently reversed or charged back to you for any reason or if a refund is subsequently issued for all or any portion of the purchase price.

You can choose to opt out of the program and fees above at any time within your software settings.

2. Payment.

If you previously provided us with a credit card or other payment method for your software subscription, you authorize us to charge any fees due hereunder to the payment method on file on a recurring monthly basis. You will notify us immediately of any changes to payment information provided.

To enable your goods and services to be purchased through Partner Sites, we must enter into agreements with our partners to facilitate the processing of payments under your merchant account through their Partner Sites. By agreeing to these T&Cs, you expressly authorize us to share information about you and your merchant account as necessary for such purposes.

3. Stripe Payment Processing.

At MINDBODY’S sole discretion, payment processing services on the MINDBODY Network may be provided by Stripe and be subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these T&Cs or continuing to operate as a merchant on the MINDBODY Network, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of the MINDBODY Network enabling payment processing services through Stripe, you agree to provide MINDBODY accurate and complete information about you and your business, and pursuant to the MINDBODY Privacy Policy, you authorize MINDBODY to share it and transaction information related to your use of the payment processing services provided by Stripe. The payment processing services provided by Stripe is a Third Party Offering (as defined in the Agreement).

4. Your Responsibilities.

With respect to each transaction processed under your merchant account, you represent, warrant and covenant to us that (i) the transaction represents a bona fide sale and accurately describes the services or goods provided to the customer, (ii) you will fulfill all of your obligations to the customer and will resolve any dispute or complaint directly with the customer, (iii) you and the transaction comply with all laws, regulations, rules and agreements applicable to you and your business, including the merchant agreement between you and the payment processor, PCI-DSS security standards and card network rules.

You, not MINDBODY, are solely responsible for all customer service policies and issues relating to your services or goods, including pricing, fulfillment, cancellations or no shows.

5. No MINDBODY Warranties.

MINDBODY SPECIFICALLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHT WITH RESPECT TO THE SERVICES PROVIDED HEREUNDER. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT OR GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

IN NO EVENT WILL MINDBODY OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES (INCLUDING LOSS OF PROFITS OR REVENUE, OR INTERRUPTION OF BUSINESS) ARISING OUT OF OR RELATED TO THE SERVICES HEREUNDER, DYNAMIC PRICING, PROMOTED INTRO OFFERS, THE MINDBODY SITES, PARTNER SITES, OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF MINDBODY OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MINDBODY’S MAXIMUM AGGREGATE LIABILITY FOR ALL LIABILITIES, DAMAGES, CLAIMS, OR CAUSES OF ACTION IN ANY MANNER ARISING FROM OR IN CONNECTION WITH ITS SERVICES HEREUNDER OR THESE TERMS WILL BE THE AGGREGATE FEES PAID TO MINDBODY HEREUNDER.

6. Additional Dynamic Pricing Terms.

Additional terms specific to the use of Dynamic Pricing (“Additional Dynamic Pricing Terms”) described at https://www.mindbodyonline.com/terms-of-service/dynamic-pricing (or such other URL as specified by MINDBODY), as may be updated by MINDBODY from time to time, apply and are hereby incorporated by reference into these T&Cs as if set forth fully herein.