Premium Services

Premium Services pairs you with a dedicated MINDBODY product expert who knows your business, understands how you operate, and develops strategies to improve your processes and ultimately focus on growing the business.

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1-on-1 attention from dedicated product experts

For all things software related, your Operations Specialist becomes the go-to person.

  • Project Manager

    Personalizing your boarding experience while aligning your MINDBODY site with your unique needs and goals.

  • Liaison

    Facilitating a close working relationship to assist in prioritizing business iniatives, add-ons or partner services.

  • Software Support

    Providing highly accountable, personalized support for all MINDBODY related questions.

  • Staff Training

    Preparing and training staff members, while also limiting disruption to the business by helping combat staff turnover with customized materials.

Exclusive perks for Premium Services clients

  • Be the first to know about software updates and upgrades, and your feedback will be considered through enhancements to our product.

  • Receive exclusive discounts on MINDBODY events and conferences, as well as our transformative MINDBODY University courses.

Ideal for businesses that forge their own path

  • Looking to maximize the potential of the software

  • Unique, complex or high-volume business models

  • Expanding to new locations or looking to franchise

  • Staff across multiple locations

  • Innovative business focused on differentiating from competitors

Helping clients in your industry develop a strategy to grow and thrive

  • Zoe

    Operations Specialist for
    Amenzone

    “We love Zoe because of her willingness to go above and beyond to ensure our company, a franchisor with 7 franchisees, is successful. We are newer members to MINDBODY, and from day one Zoe has been so great to work with, often extending herself, such as jumping on late night conference calls to prepare for Black Friday madness! We are honored to have Zoe as our account rep and appreciate her hard work and support!” —Kym, Amenzone
  • Hannah

    Operations Specialist for
    Bodhi by Anthony

    “Hannah is awesome! She is patient, diligent and walked me through all of my questions when we first enrolled with MINDBODY. Everything I needed was uploaded prior to my training, which made my life easier. Thank you, Hannah!” —Karen Monetti, Bodhi by Anthony
  • Sharley

    Operations Specialist for
    CrossFit Sevier

    “Sharley is beyond amazing! She is number one in my book—to have my whole family on the phone with her and answer all our questions, I just want to know how I can have her work for me. She is truly the best!” —Jeremy, CrossFit Sevier
  • Emily

    Operations Specialist for
    Equinox

    “My shout-out to Emily the Great: I think I may be the biggest pain-in-the-neck client! I lack the technical gene—which means that I probably need my account rep more than most. Emily never makes me feel dumb when I ask questions or forget how to change a setting, etc. She is knowledgeable, patient and really a pleasure to work with.” —Susan, Equinox
  • Andre

    Operations Specialist for
    Fitness1440

    “Andre is the best. I appreciate his patience in helping me learn—his kind voice and genuine concern shows through each phone call. Sometimes I think he giggles at me listening to my Southern way of talking, but most of all I enjoy our short talks about our families. He has made our change to MINDBODY a great decision. I look forward to learning more.” —Janet Stanley, Fitness1440
  • Matt

    Operations Specialist for
    Flywheel Sports

    “Matt has been a huge help to me in both the learning process at the beginning and in all of the detailed changes we have made since. Whenever I have a question or a concern, Matt is very responsive and detailed in his response.  I personally am very grateful you have Matt on your team and on mine.” —James, Flywheel Sports
  • Patrick

    Operations Specialist for
    Holden & Co. Salon

    “Patrick has blessed me by his patience in helping me through our transition. He was not pushy or demeaning. He never let on that he was frustrated with me, which he probably was. Instead he was always gentle, very professional and prompt in replying to my questions. I felt that he was genuinely interested in my success.” —Ben DuBose, Holden & Co. Salon
  • Jenny

    Operations Specialist for
    Joy of Motion Dance Center

    “Jenny is great at taking care of our needs. With each question I have, she either addresses it or digs deeper to find the best solution to the process. Jenny is great!” —Heidi, Joy of Motion Dance Center
  • Sarah

    Operations Specialist for
    Kosama

    “Sarah is great—always very helpful and I look forward to chatting with her each week even though she is obsessed with Justin Timberlake!” —Meagan, Kosama
  • Denise

    Operations Specialist for
    Massage Club

    “I am a huge fan of Denise; she has been great since we jumped ship to MINDBODY. Nothing is ever too difficult and, more importantly, if she knows she can't answer it, she admits it and finds someone who can. She is like a spouse without benefits: reliable, always keen to help, cleans up the odd mess, and not afraid to keep me in line.” —Grant, Massage Club
  • Sarah

    Operations Specialist for
    Menlo Swim & Sport

    “Sarah has to be the best account rep at MINDBODY because she is efficient, knowledgeable and super fun to work with. She has a great sense of humor, which makes the work we do much more enjoyable. Sarah has even offered to give us cupcakes when they appear at the staff table at the San Luis Obispo office. She must know that we can’t get there before they disappear, but hey… it’s the thought that counts. Sarah is great!” —Chris Mogensen, Menlo Swim & Sport
  • Bola

    Operations Specialist for
    MESO Business Center

    “I would really like to thank Bola for his help in building our booking site. Bola is very accessible, flexible and friendly—nothing is too hard for him to solve, even when we have to change our booking system several times. He caters to all our site needs and thinks everything through. I'm confident that with people like Bola in your team, MINDBODY will continue to provide an excellent service to all your customers.” —Michelle, MESO Business Center
  • Michael

    Operations Specialist for
    Shen Shen Health & Harmony

    “Throughout the setup for our MINDBODY site, Michael was great. I felt completely at ease during what was a crazy time—he helped me set up everything and was great about answering every question we had and trying to make both the customers and staff’s experience with MINDBODY as wonderful as it could be. We couldn't be happier with what he did for us. Many thanks to Michael and the entire staff at MINDBODY!” —Bob Jones, Shen Shen Health & Harmony
  • David

    Operations Specialist for
    Staylight Corporate

    “David is the glue that holds my business together. Without him, I would be lost. There has never been a question he hasn't known the answer to. Additionally, I have a weird feeling he would make a great wingman.” —Jordan, Staylight Corporate
  • Amanda

    Operations Specialist for
    Wild Horse Fitness

    “Amanda is always willing to go the extra mile to help our business. I only had three weeks to get our software up and running for our gym, spa and cafe, and she really went above and beyond to teach me the ins and outs of the software. She is a huge part of the success of the launch of our business.” —Lauren O’Brien, Wild Horse Fitness

Plans for any business

Premium Services scales to suit your needs, with three plans available.

Service Edition Premier Platinum Diamond
Recommended Business Type and Size Single Location Multi-Departmental / Multi-Location Franchisor, Licensor, Corporations
Yoga studio, Pilates studio, personal trainer, box training, martial arts Yoga studio, Pilates studio, box training, fitness, salon, wellness, spa, music school, gymnastics, dance studio, health club, massage therapy Up to 20 locations*
Service Edition Premier Platinum Diamond
Support 1 Operations Specialist 1 Operations Specialist and 1 Technical Specialist 1 Senior Operations Specialist and 1 Technical Specialist
Level of Involvement Project management Project management, operations coordination Project management, operations coordination, business partnership
Software Integration Full setup and site design (We train you.) Full setup and site design (We build it for you.) Full setup and site design, duplicated for each location (We build it for you.)
Staff Training Trains your 1 point of contact to become a software expert Trains up to 2 points of contact to become software experts Trains up to 3 corporate points of contact and coordinates/provides training for franchisees
Hosted Resources MINDBODY Help Suite Premier benefits + additional dedicated suite to host custom "How To" support documentation Platinum benefits + custom user forum
Analytics Standard software reports Premier benefits + custom reports created by Operation Specialist and a corporate dashboard Platinum benefits + custom reports in API portal
Data Conversion Simple software conversion Full software conversion Full software conversion
Tech Priority Pass Up to 5 dedicated phone numbers with priority tech support Up to 10 dedicated phone numbers with priority tech support and Smart Routing
Third-party Support API developer collaboration
Service Edition Premier Platinum Diamond
Service Availability Standard Business Hours Standard Business Hours Flexible Hours
Hours of Service Up to 5 per month Up to 10 per month Up to 20 per month
Monthly Investment $399 $599 $1,149

*We offer custom enterprise solutions for businesses with over 20 locations. Please contact us for a quote.

We can build (or rebuild) your site, too.

  • Jump Start

    If you need to be up and running right away, our Jump Start plan ($399) includes site setup and configuration, as well as pre- and post-setup consultations to make sure everything works well for you.

  • Fresh Start

    For existing clients whose business models or staffing have changed, our Fresh Start plan ($1,799) includes 20 consultation hours to rebuild your site according to the changes in your business.

Contact us to talk about which plan is right for you.

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