Have you ever said to yourself, “I wish my front desk staff could actually focus on closing the sale instead of answering endless phone calls?” Are you that owner who contemplates, “Can I really afford additional support staff?”
At New York’s Cutler Salon, we struggled with these questions and more in our efforts to ensure that every employee was instrumental in creating the best customer service experience for our clients. MINDBODY Salon Software was our answer – it helps us work smarter, not harder, by maximizing our existing resources and leveraging technology to create a convenient and seamless customer experience.
In the past two years, MINDBODY has helped us create processes at each of our salons, from our flagship salon in Midtown Manhattan to our newest location in Williamsburg, Brooklyn. These processes encourage a renewed focus on guest service, centered on providing convenience at every turn for our busy New York clients:
- Online booking and payments
- Mobile point-of-sale
- At-the-chair appointment booking
These conveniences allow us to experiment with a front desk-free environment where each stylist handles point-of-sale transactions on mobile devices right at the chair – from processing sales to booking upcoming appointments.
If you’re running your salon from the front desk, or a back office, it’s time to rethink your systems. Web-based business management software, like MINDBODY, isn’t just convenient for your clients, it’s a game changer for you – allowing you to manage your business, your clients and your staff from anywhere, at any time.
Join me at the BOLD MINDBODY Conference this October to discover best practices for creating and implementing systems built around mobile booking, point-of-sale transactions and guest handling. We’ll review the most helpful reports, the best way to set up networking, and the pros and cons of virtual client management – all the information you’ll need to truly optimize your MINDBODY Salon Software to create your own unique client experience.
How to Take Your Salon Mobile
Monday, October 13: 10:15 AM
Derek is General Manager with Cutler Salon, headquartered in New York City.