Staff & client management
At MINDBODY, we aim to not only be your software provider, but your business partner. As a franchise owner, you need a franchise management software that works with you and helps you track each location’s performance, but also helps each location manager oversee their own staff and clients. MINDBODY online franchise management software offers many features to simplify the processes of running a business:
Auto emails and SMS text alerts
MINDBODY has the capability of sending automated emails and/or SMS texts when you or your clients perform tasks in the software. For example, send clients an email to confirm when their appointment has been booked, and send a auto confirmation text 24 hours prior to their appointment. Or send welcome emails and texts when a client creates an account, send a receipt when they buy online, when they’ve failed to show up for a class – the list goes on!
Client rewards
Increase customer loyalty and retention with MINDBODY’s Client Rewards feature. They work kind of like frequent flyer miles: you can reward clients for referring a friend, buying certain items or booking services online by giving them a certain number of “points.” They can use these points like cash at a franchise location, according to your custom exchange rate.
Clients manage their own accounts online
Pesky admin work? What pesky admin work? Allow clients to create their own special “client” logins into a location’s MINDBODY software, where they can (get this!) manage their own accounts! Things like updating billing information, changing emails and adding a new cell number can all be handled by clients themselves. They’ll love that they can do all this themselves, and your managers will free up some hours in the day. It’ll be our little secret.
Send email promotions through Constant Contact
Email is the fastest, most cost-efficient way to reach out to your clients and keep them thinking about your business. MINDBODY has partnered with Constant Contact so that your locations can sync their MINDBODY client list with their Constant Contact email lists. Create professional looking emails quickly and easily. And, once an email is sent, Constant Contact provides the ability to track important statistics such as who has read each email, who clicked on what links and more.
Client relationship management
A large part of each location’s business is creating a relationship with its clients to ensure they always have a positive experience (and keep coming back). MINDBODY helps to improve staff’s relationships with clients with its CRM features, such as a profile that stores everything from a client’s nickname to their relationships with other clients. Or, look up a client’s schedule, their visit history and their past purchases with the click of a mouse. Even mark issues that require a follow-up using Contact Logs.
Managing membership privileges
MINDBODY allows you to create levels of membership, which allow clients a certain level of exclusivity. For example, create special member programming for each membership level that can be booked online or offer “members only” discounts to each member group.
Client relationships
Odds are, your studio’s clients have friends, coworkers and family that are also clients. Track relationships among clients, such as family ties, who pays for whom, who referred whom, etc. You can also share memberships among families and create your own custom relationship categories.
Payroll, commissions and tips
Each location’s staff may earn their wages is a few different ways, and MINDBODY will help managers track them all. Assign flexible payrates to each staff member depending on the service they perform. This makes running payroll a breeze! Our POS will track product sale commissions with ease, encouraging staff to upsell clients. Print tip slips from a receipt printer so that clients can discreetly determine their tip amount when checking out.
Staff permissions
MINDBODY gives you the ability to assign each franchise owner, manager and staff member their own system login. You can determine the level of system access for each location’s manager. Managers can do the same for their own staff. This will inspire a sense of accountability for actions taken within the software, it will limit mistakes and it will protect your information.
