Business Management & Web Scheduling

Overview

Business Management

Your clients want results. You want to do what you love. But for the relationship to last, your business must be profitable. That's where we come in.

You focus on your clients. We manage the details. MINDBODY will simplify your operations so you can remain committed to your craft. Your energy is reserved for your clients. And you can be the best in your field.

MINDBODY offers:

• Simple-to-learn software that can accomplish complex tasks with fewer clicks.
• An end to hand-written work and notebook scheduling.
• The freedom to focus on serving clients, not managing operations.
• Centralized information available 24/7, from anywhere in the world.
• Increased sales and client satisfaction thanks to online convenience.
• Reduce costs by allowing your front desk staff the time to concentrate on clients and not on check-ins and check-outs.
• The ability of your staff members to view and change their own schedules.

Why online?

Synchronize your front desk with your back office. All changes you and your staff members make are done in real time. Plus, you'll never have to install software onto your computer, and you'll never have to pay for an upgrade.

MINDBODY will turn your website into a new source of revenue. Your clients can access your schedule from home, work, or the local coffee shop. They can pre-register for classes, book appointments, and buy products and services themselves. On average, MINDBODY clients experience a 10-15% increase in profits in their first quarter of allowing their clients to purchase and book online. Your clients will get what they want, when they want it.

Features include:

• Contact information management
• Separate but associated student and instructor schedules
• Student attendance and purchase history
• Instructor qualifications
• Payroll management
• Online and in-house credit card payment processing
• Retail point of sale
• Room and equipment scheduling
• Classes, workshops, privates, and special event scheduling
• Sales reports

For your clientele

The benefits of MINDBODY also extend to your clients/students, such as:

• Rapid student sign-in online
• Make class reservations from the comfort of home
• Advance scheduling of classes and special events
• Online payments for classes, services, gift cards, and other products
• Schedule reminders via email

With MINDBODY, you can manage your business from virtually anywhere at anytime. It’s easy to use, and we can have you up and performing in a very short time.

Features

Classes

• Manage all your classes with ease and flexibility.
• Easily sign students into one class, or sign them up for a recurring schedule.
• Quickly and efficiently, students can rapidly sign themselves into classes.
• Pre-register clients into a class, or add clients to a waitlist if the class is full.
• Print a hard copy of a sign-in sheet, or go paperless and allow your students to be added directly to the class sign-in list online.
• Send students email reminders of class reservations.
• Schedule classes, rooms, and equipment. Link them for integrated Resource Management.
• Automatically use a payment on a client’s account, or go directly from the sign in screen to your point of sale to purchase a service to pay for the class.
• Allow students to schedule classes online.

Events

• Easily track and enroll clients into workshops and courses that occur over a multi-day period.
• Create different payment options for one event. Even allow your clients to pay in installments!
• Schedule events, rooms, and equipment. Link them for integrated Resource Management.
• Set up events or workshops and allow your clients to register and pay online.

Appointments

• View scheduled appointments in real time by status – booked, confirmed, arrived, no-show, and completed.
• Use the appointment finder to search for a specific appointment to schedule (by date, by time, by service, and by staff member).
• Put your schedule online so that your clients can view each instructor’s availability from home.
• Choose to allow your clients to schedule appointments online, where the software will help them find the most appropriate appointment according to their schedule and past preferences.
• Send automatic email reminders and notifications to clients for up-to-the-minute changes, modifications, and confirmations of their booked appointment.
• Plus, enable email attachments that can be downloaded to Microsoft Outlook or MAC Entourage calendars.
• Schedule appointments, rooms, and equipment. Link them for integrated Resource Management.
• View your appointment schedule by day, week, location, staff member, or service.

Integrated Credit Card Processing

• Increase client spending with quicker credit card transactions processed on the internet, rather than through slow telephone lines.
• View reports of completed, voided, returned, and pending credit card transactions.
• Accept all major credit card types without confusion.
• Create happier clients with stress-free bookings and payments.
• Your MINDBODY software, each night, will automatically batch and settle different credit card types separately to simplify your accounting books.
• Automatically put money in your business’s account within 2-3 days of making the sale.
• If you'd like to apply online for a merchant account today, click here.

Interactive Check-in/Check-out

• Integrate payments with your appointments to allow for easier checkout.
• Reduce costs by allowing your front desk to concentrate on the needs of your valued clients and not on manually checking-in classes.
• Allow your clients to bypass waiting and check into appointments and classes at self check-in stations featuring touch-screen monitors or quick barcode scans from client membership cards or key tags.
• Quickly scan a barcode or look-up a client by name, and let your staff members view the client profile to answer any questions about daily schedules, billing, or account information.
• With our distinctive color coding system, your staff can quickly determine a client’s account status without hesitation.

Total Client Management

• Get to know your clients better by listing their relationships to other clients.
• Create your own client types and assign them to each client.
• Upload photos and other documents for each one of your clients.
• Keep a record of all client purchases and invoice them at any time.
• Quickly access clients’ attendance and purchase histories to better understand and serve their needs.
• Manage client series, packages, and contracts from one screen.
• Allow your clients to see a list of their own attendance and purchase history using their individual login information.
• Allow your clients to pre-pay for services, or pay “on account” and pay off negative balances later.
• Find clients who have had cancellations, have unpaid services, or who have negative account balances.
• Run reports that calculate: clients’ visits remaining, clients that have not returned and the dates of clients' last visits.

Contracts & AutoPay

• Automatically or manually, set up payment plans for each of your clients on a monthly, weekly, or yearly basis.
• Ensure recurring revenue by selling contracts and memberships that charge clients on a pre-arranged date each month.
• Send email reminders to clients that need to renew packages or have approaching credit card expiration dates.

In-Depth Analysis Reporting

• Generate sales, client management, and analysis reports to give you insight into your business.
• Reports can be viewed online or downloaded to Microsoft Excel. ™
• Run a report on the day’s attendance, or check class attendance patterns on a daily, weekly, monthly, or yearly basis.
• Find out which clients have had cancellations, unpaid statements and payments by event.
• Generate reports by cash drawer sales and sales by revenue category.
• Find out which of your clients are your BIG spenders and what services your studio has sold to them.
• Find out which products and services are your best sellers.
• Run a report specifically for voided sales.
• Pull a report that calculates clients’ visits remaining, clients that have not returned and clients’ last dated visit.
• Analyze your business’ attendance levels and the total average revenue produced.
• Determine the total amount of no-show clients and the number of clients per staff member.

Direct Marketing Reporting

• Generate mailing lists and email lists for all clients, or run it for specific client types in order to send personalized emails, newsletters, or direct mail.
• Generate specific reports on your clients by age, gender, day of first visit, birthday, and more.
• Create better marketing strategies to boost client satisfaction.

Point of Sale

• Allow your clients to purchase services, products, and gift cards all in one location.
• Clients can purchase items for themselves or for any number of other clients – in the same transaction!
• Easily process returns, voids, and split a payment between two methods (i.e. cash & credit).

Online Store

• Sell any combination of services, products, and gift cards online.
• Ship your online product sales with preset rates and restrictions according to state shipping rates and taxes.
• Increase sales and client satisfaction thanks to online convenience.
• Reduce your front desk staff’s workload.
• Boost your profits by allowing your clients to make purchases outside of your regular business hours.

Online Scheduling

• Allow your students to schedule and book classes online from their own home.
• Permit your clients to schedule as far in advance as is convenient for you.
• Automated email reminders for booked classes, appointments, events, as well as for cancellations.
• Specify specific “hours of operation” for your online store, or keep it open 24/7!

Gift Cards

• Encourage repeat business by selling gift cards from your front desk or online.
• Sell gift cards with pre-determined amounts, or easily load the gift card with the requested amount at the point of sale.
• Purchase customized gift cards directly through MINDBODY.

Staff Management

• Allow your staff members to check their schedule whenever they need.
• Assign managers and staff different levels of access to features and setup inside MINDBODY.
• Manage all staff members online simply and easily with multiple instructor schedules.
• Teacher challenges solved easily by having your staff view their schedules and change their own availabilities.

Payroll

• Manage teacher and staff payroll with the use of different pay rates dependant on the type of service performed.
• Payment for appointments, classes, and events are all represented in one report.
• Export your payroll report into outside payroll software, such as ADP and Exact Payroll Services.

Email Marketing

Promote new business and cement existing relationships

• Use our in-depth marketing reports to target specific groups of clients.
• MINDBODY integrates with Constant Contact, to always keep your Constant Contact client lists updated with your MINDBODY client list.
• Send email blasts and campaigns according to customized demographics within your MINDBODY system – never let your clients forget that their business is important to you.
• Customize your email blasts with pre-set templates in Constant Contact according to the subject or audience – even your business’ branded colors.

Pricing

Whether you run a private practice or a multi-location facility, MINDBODY provides you with ALL the necessary management features we develop now and in the future. Our simplified pricing structure will allow you and your business to grow with freedom and ease. Find the package that is right for you and your business

Pricing

	Set-up fee	Monthly subscription fee
1-5 Professionals	$400*	$65
6-12 Professionals	$575*	$85
13-20 Professionals	$750*	$105
21-50 Professionals	$850*	$155

If you have more than 50 professionals please contact 877.755.4279 or sales@mindbodyonline.com

*All prices are set for one location; prices will vary for multiple locations or locations with more than one business unit.

Note: All prices shown are for U.S. versions of our software. Localized, international versions sold in Europe are generally priced 1 Euro per dollar.

All Setup Fees Include

• Personalized Software and Online Store — Customized to match your graphic colors, logo & font.
• Personalized Software and Online Store Unlimited Workstations — Other software companies want to charge you “by the seat.” Not MINDBODY. Need another workstation at the front desk, in the back office or at home? Just plug in another computer to the Internet. You don’t even have to call us.
• Live Startup Training — One to four hours per business location, delivered by telephone and Internet link. Onsite training available in many locations. Contact MINDBODY for a quote.
• Credit Card Processing Integration — With MINDBODY Integrated Credit Card Processing, your business will be able to authorize, settle and manage credit card, electronic check transactions and ACH anytime, anywhere.
• Data Import — Have client names and addresses in Outlook, Excel or another common database format? Using another studio or spa managment software? We’ll import that data to your online software free of change. (Data must be provided in an open database format).

Our rates are designed to save you money. On average, your total technology expenses with MINDBODY will be 50 - 67% less expensive than you would experience with locally installed software.

Monthly Application Service Fees

• One simple monthly fee pays for everything — MINDBODY provides all software service, data subscription fee, ongoing support and upgrades in one low-cost monthly fee.
• Fees based on your needs and business size — We use a carefully created model that factors in the software modules you use, the number of clients you currently serve, and the physical business locations in which you operate. The resulting prices are fair and give a great value, regardless of your business size.
• 12 month contracts — Your rates are guaranteed not to increase during your contract year. Just prior to the end of the each contract, we will price the next contract year based upon your options.
• Prepay first 11 months and get the last month FREE — This simplified approach allows you to cover your entire year of application service and support in one payment.

Support

Included with every package, MINDBODY provides FREE start-up training that incorporates:

• Scheduling classes and events
• Booking appointments
• Managing clients
• Making sales

Get more information about MINDBODY Support.

FAQs

Answers to frequently asked questions…
Don’t see your Q & A? Give us a call at 877.755.4279, or email sales@mindbodyonline.com.

Q: Do I need a website to use the MINDBODY system?

A: No. Your MINDBODY software is accessible through http://clients.mindbodyonline.com.

Q: How does my current website connect with my MINDBODY site?

A: Your MINDBODY site has a feature called a "Links Generator." This tool creates specific links for your MINDBODY schedules such as the appointment, workshop or classes schedules. You can then copy and paste those links into your existing website, allowing them to integrate seamlessly and quickly view your business schedule, etc. Links can be created for specific staff’s schedules. The Links Generator even creates links for your gift cards and products that you saved within MINDBODY.

Q: How do I know what package is right for me?

A: Packages are based on the number of service providers (i.e. trainers, teachers, instructors, therapists, stylists, estheticians, etc.) that you employ. So when your business grows and your staff numbers increase, your MINDBODY system will grow with you.

The MINDBODY system offers four packages for your business:

• Basic is for businesses that employs 1-5 staff members
• Standard is for businesses that employ 6 – 20 staff members
• Premium is for businesses that employ 21-50 staff members
• Businesses that employ more than 50 employees will need to speak to the MINDBODY Sales Department: 877.755.4279 or email: sales@mindbodyonline.com

Q: Can I upgrade my package even if I’ve already started using the software? Do I need to pay for the setup again?

A: No. All features and upgrades are included in your one-time setup fee payment. Monthly subscription fees will increase depending on the package upgrade. If you are using our previous PC version, you will have to pay the initial package setup fee to upgrade to the online version. Please contact our sales team for more information at 877.755.4279.

Q: Is there a demo available that I can look at before purchasing?

A: Yes. MINDBODY provides several demos for various industries. Currently, we have demos for yoga, pilates, spas, salons, studios such as dance, clubs and personal training. We are constantly adding more demos for different industries.

If your industry isn’t listed, it doesn’t mean that we can’t meet your scheduling needs. Please contact our Sales Team to find out if we have a solution for you.

To try out a demo, choose the MINDBODY industry to the right that suits your business the most. Once on the MINDBODY product page you’ve selected, click the "Take a Test Drive" button to demo the software.

Q: If I add a location, what is the cost for my monthly subscription?

A: Each location must have its own subscription. Any additional locations you would like to add to your MINDBODY account will be an additional fee. For example, if you pay $59 per month and add a second location, your monthly hosting would be $118.

Q: Once I complete the purchase, how long before the system is up and running?

A: Getting the software up and running is different for each business. Most businesses can complete training and use the software after four 50-minute training sessions. Depending on the complexity of your business model and your ability to learn a new software system, it may take less or more time than the four initial basic training sessions.

If you are a new business or have deadlines in place, we recommend that you purchase the software a month before you are ready to use it. This gives you time to complete your training with MINDBODY, get comfortable using the software and also train your staff.

MINDBODY’s training programs make this transition as smooth and as quick as possible. If you are under strict time constraints, please discuss your timeline with your sales specialist.