MINDBODY Consulting

MBU Online

Get the benefit of years of collective experience from the whole MINDBODY family and take your business to the next level. With MBU Online we offer the very best of MBU from the comfort of your own home or studio. The remote consulting format is great for those who learn best in a one-on-one environment and need to be held accountable to achieve their goals.

These consultations are great if you want to learn the best techniques for growing your business but can’t make it to our MBU Conferences. If you aren’t sure exactly what your specific goals are for this year, but you know you want to grow your business and learn how to get more from your MINDBODY system, these sessions could be just what you were looking for. In these short consultations you will learn the best and most efficient techniques for increasing your revenue. Sign up today for 4 – 1 hour consultations for $400 or pick any 2 sessions for $125. These consultations will cover the following topics:

Marketing

• Marketing: What Works!

  Part I - Learn how to identify your target market, create niche markets, as well as other proven strategies to increase your client base. This session will also cover online marketing, including: improving your position in a natural search and how to use online advertising and e-blasts.
  

  Part II - Learn more proven marketing strategies, including traditional advertising techniques, and learn to create and implement a successful marketing plan.

• Using MINDBODY for Marketing

  Learn how to keep your schedules full and increase your revenues through targeted client marketing. During this topic, we will demonstrate how to combine various reports to produce the perfectly focused "tagged client" list.

• E-Marketing

  Once you have your the perfect "tagged client" list, what do you do with it? This segment will cover the latest techniques for producing compelling newsletters and "e-blasts" designed to keep your clients connected to your business. We will also discuss the ease and efficiency of using Google Adwords to increase the visibility of your website in Google's internet search engine.

• Using Auto-Pays & Contracts

  Whether you run a studio, spa or salon, auto-renewing memberships and packages are an organic way to encourage client repeat business and increase revenues. Learn how easy it is to increase revenues through automatically renewing client packages and memberships.

Financials

• Increase Your Bottom Line

  In this session we will share critical elements to improving your profitability and enjoying your business more. In this session you will also learn how to create a budget, analyze operating expenses and determine key indices that reflect the health of your business.

Client Retention & Customer Service

• It takes five times more effort to generate a new client than it does to keep an existing one. The overarching goal: to transform passive clients into active promoters who refer others.

  Part I - Learn how to improve client retention rates and turn passive clients into eager promoters of your business.

  Part II - Learn the role of customer service in client retention and proven techniques for making your customer service stand out.

Remote Business Coaching

Do you have difficulties focusing on the big picture of your business because of the demands of the day to day grind? Do you want someone to help you focus and hold you accountable to your long term goals? Don’t have the time to focus on what your numbers are telling you? Then check out MINDBODY Education’s New Online Business Coaching!

What to Expect

1. You will receive one 2-hour business coaching session where you will learn the best techniques and strategies to grow your business. This session will also focus on setting 1-3 specific goals to help your business grow.
2. A budget & key indicator spreadsheet personalized with data from your business to help track your businesses bottom line and whether or not your business is growing and thriving.
3. Monthly meetings with our highly qualified consultants where we will…
   • Update your spreadsheet with previous month’s key indicators.
   • Review your monthly budget.
   • Discuss whether you are meeting your goals or not and discuss any changes that need to happen.
   • Answer any miscellaneous questions you might have about your business.

Our mission is to provide businesses with simple, cost effective strategies to help them grow so they can focus on providing their clientele with a superior haven of health and wellness. We want to remove the overwhelming feeling most owners and managers live in so that they can remember why they went into business in the first place and enjoy it again. There may be hundreds of books out there that can tell you how to run your business, but who has the time or energy to filter through the wealth of info and pick and choose the best ideas? We have taken the best of these ideas, what has worked for us and our clients, and are giving you a simplified map of how to grow your business so it will never be easier than it is right now to take your business to the next level.

• Learn how to effectively grow and manage your business with proven growth strategies and techniques
• Receive one-on-one advice to address specific needs of your business
• Focus on the big picture of your business
• Be held accountable for meeting your goals and work with us to analyze your successes and failures and to set new goals regularly.

Cost

The Online Business Coaching costs $249 for the initial session and $149 per month for subsequent months. You must sign up for a minimum of 3 months for the Online Business Coaching because we feel that it takes this long to see minimal results. After your first 3 months, you can cancel anytime, just let us know. Any additional consulting is $125 per hour and each session is a minimum of 30 minutes.

Additional Training Sessions

After your initial session you might find that a particular topic or idea resonates with you and that you’d like to focus your efforts on more strategies of that topic. You will have the option of participating in more training sessions on any of the following topics for $100 per hour and we can adjust your long term goals and monthly sessions to focus on related indicators to the efforts you are focusing on.

• Marketing
• E-Marketing
• Website Design
• Using MINDBODY for Marketing (indexes, types, tagging)
• Auto Pays & Contracts
• Budget & Time Management
• Client Retention & Customer Service
• Operations & Staff Management

Our Staff

Roxanne Banta

Director of MINDBODY Education

Roxanne coordinates customer continuing education programs, including the very successful MINDBODY University Events and Consulting. An avid yogi as well as an experienced database programmer and college lecturer, Roxanne loves MINDBODY because it combines the best of her worlds, technology and wellness, to make the world a better place. In the past she was Customer Service Manager for MINDBODY and she also implemented and managed the burgeoning Data Conversion team. She still acts as a Premium Account Coordinator for various MINDBODY clients and projects.

Beverley Murphy

MINDBODY Education Consultant

Beverley Murphy, M.H.S., offers a full range of consulting services through MINDBODY. She has provided consulting to many MINDBODY clients, from large multi-locations businesses to single practitioners. Beverley has been in the wellness business for over eighteen years. With a Master’s degree in Health Sciences from Johns Hopkins University, experience in the advertising and marketing worlds and over thirteen years’ yoga teaching and management experience, Beverley offers unparalleled expertise in how to survive and thrive in the wellness industry.

Beverley co-owned and directed the New York City four-location Be Yoga studio, including the creation and direction of their highly successful regional Teacher Training program. After Be Yoga’s purchase by Yoga Works in 2004, she served as their East Coast Head of Teacher Training and Teacher Management. In 2005, she joined MINDBODY, Inc. to create and direct their inaugural season of MINDBODY University, where she currently teaches workshops in marketing, client retention and retail.

FAQs

Don't see your question? Give us a call at 877.755.4279, or email mbu@mindbodyonline.com.

Q: How do I register for MINDBODY Consultations?

A: Sign up and purchase the consultation online by clicking here here and scheduling an MBU from Home consultation appointment using our online system. Please note that this will work best if you are completely logged out of your own version of the MINDBODY system. You may login with the following login information:

• The login information as provided to you via e-mail when you purchased your MINDBODY system which you use to schedule technical support appointments.
• You may e-mail mbu@mindbodyonline.com and request a new user name and password. Please state your name, position within the business, and name of the business you are with when making this request.
• You may create a new user name and password yourself in our online system. Click here to go to our main login screen and fill out the information in the 'Is this your first time?' section in the middle of the screen or click the 'New Users: Sign Up!' link on the top right of the screen and follow the prompts. Once in the system you can schedule your appointment.
• Please note: Your login information you use to login to your own MINDBODY system WILL NOT WORK!

You can register for the consultations via phone by calling 805-476-2708.

Q: Do I have to sign up online?

A: No, you can call 805-476-2708 to sign up; but we think it is good practice to use MINDBODY, so we encourage you to try signing up online!

Q: Can more than one person participate in the consultations?

A: Yes, more than one person can be on your MINDBODY Consulting call. Fifteen minutes prior to each consult, you will receive an e-mail giving you information to connect to our trainer's computer, and you may forward that information to additional attendees, or let our trainer know in advance to send the meeting e-mail to multiple e-mail addresses.

Q: When are you offering the consultations?

A: We have trainers available for consultations Monday - Friday from 8 AM -4 PM PST. Register for your first consultation online (see directions above) or call 805-476-2708 today.

Q: Will I get any supporting documentation with the consultations?

A: Yes, for each appointment you will receive the following:

• You will receive a copy of the presentation for taking notes during the consultation which can be printed and compiled in a binder for future reference. This is a very useful resource to utilize when you are trying to implement the consultation ideas in the future and you need to be reminded of the steps involved.
• You will also receive a sample budget spreadsheet which you may use for creating a budget for your business.

Q: How do these consultations work, exactly?

• After you register for your first meeting, you will receive a welcome e-mail with a link to take a survey to tell us more details on what you hope to achieve with the consultations.
• Fifteen minutes prior to each consultation you will receive an e-mail giving you information to connect to our consultant’s computer, a phone number to call, and supporting documentation. When you connect to our consultant's computer, you will have an opportunity to provide your phone number for the conference system to call you, or you can call the conference number provided in the e-mail. See above for more information on supporting documentation.
• After your final meeting you will receive a final e-mail thanking you for participating in the consultations and giving you an opportunity to provide valuable feedback to us about your experience.

Getting Ready Checklist

• Complete your registration and fill out the registration survey. You must fill out the online registration survey before your first consultation. A link to this survey will be provided for you via e-mail after you register for your first appointment.
• A computer with reliable internet is essential to this consultation. You will connect to our trainers computer over the internet and will need a reliable internet connection so that you don't experience connectivity issues during the consultation.
• A reliable telephone is also essential to this consultation. A choppy or intermittent phone connection will make communication with your trainer difficult, so be sure to use a reliable telephone for the consultations.
• (Recommended) Print supporting documentation. It is not required, but it is recommended that you print the supporting documentation, minimally the copy of the presentation, before the consultation to give you a reference guide and a place to take notes during the consultation. See above for more information on what the documentation entails.