MINDBODY, Inc. is currently seeking to fill full time and part time Level 1 Technical Support Specialist positions.
The starting wage for a full-time position is $12/hour.
Full time employment receives full benefits, including the following: Medical, Vision, Dental, & Life Insurance, Quarterly Bonuses, $50/month for wellness services, Retirement Savings Plan, and more.
Summary
The Level 1 Technical Support Specialist position provides technical assistance and training to customers by performing the following duties.
Essential Duties and Responsibilities
- Other duties may be assigned as required.
- Provide client support and technical issues resolution via phone calls from the queue, live chat sessions from the online chat queue, and email.
- Return client support calls within the specified time frame as posted in the MINDBODY contact logs.
- Provide new client start-up training.
- Book follow up appointments for clients after each training session as needed.
- Identify, correct, and advise clients on operational issues within the MINDBODY software.
- Forward client software feature requests to our development team.
- Create contact logs under the client profile after each training appointment and technical support call.
- Continue training with the MINDBODY Staff Trainer to increase training skill and technical knowledge of the MINDBODY software.
- The ideal candidate will also possess the following skills:
- Able to write clearly and effectively in response to client inquiries and issues.
- Able to learn quickly when facing new problems; will experiment to find solutions or sources to problems; enjoys challenges of unfamiliar tasks.
- Remains calm under pressures; does not become defensive or irritated when the situation becomes stressful.
- Acts with customers in mind; Uses customer information to suggest improvements in products and services.
- Uses appropriate resources to find solutions; does not guess on answers to problems; can see potential problems before they occur.
- Continually looks to improve his/her knowledge of the product and service.
- Keeps confidences and avoids gossip; admits mistakes; does not misrepresent him/herself for personal gain.
- Quickly zeroes in and accomplishes critical tasks first and puts trivial tasks aside.
Qualifications
To give each individual the necessary skills to accomplish this job successfully, MINDBODY will provide training within Reception and Technical Support departments. Each individual will be tested on and must pass requirements for each of the above duties at a satisfactory level. In addition to training and testing, each individual must meet the following requirements prior to employment in Technical Support.
Education and/or Experience
- High School Degree.
- 3-6 months of related customer service experience; or equivalent combination of education and experience.
Language Skills
- Ability to read, and analyze customer questions.
- Ability to clearly write procedures in response to customer questions.
- Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings.
Computer Skills
- Knowledge of database and internet based software.
- Familiar with internet browser and settings.
- Familiar and skilled with online chat tools, and email.
- Familiar with basic printer hardware installation and settings.
- Typing: 40-60 WPM.
Physical Demands
The physical demands are representative of an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit at a desk, use hands and fingers, and talk and hear.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To apply for this position, please send resumes to techcareers@MINDBODYonline.com.
