Service-Less Check-Ins

Disambiguation: Arrivals Program

We have a streamlined method for businesses, such as gyms, to have clients sign in without needing to reconcile the sign in with a scheduled service. For example, if you run a gym, you don't need to schedule "classes" to record arrivals and deduct visits when the client just wants to swipe their membership card and work out.

To accomplish this, you need to enable the program type called "Arrivals." If you set up a series or membership with this Arrivals program, and sell the series to clients, your clients will have visits removed from their account after checking in at the Sign-In or Self Sign-In Screen. What makes this Arrivals program type special is that there is no need to schedule services to remove visits and record arrivals.

To use the Arrival program type

Step 1: Enable it

1. Follow this menu path: Toolbox => Setup => Options => General Setup & Options
2. In the top section, enable: Use Arrival Programs Click Update
3. Click the Update button
4. Log out of the system Log back in

Step 2: Set up a new Arrivals Program*

1. Follow this menu path: Toolbox => Services => Programs
2. Create a new program where "Arrivals" is the program type. You might want to name it "Gym Pass" or "Basic Entry"

* If you have an existing program, such as Memberships, which you feel should be changed to an Arrivals program type, please contact our tech support team at 1.877.755.4279 for assistance with your setup.

Step 3: Set up a new Series

Create a new revenue category that tracks this new program (unless an existing revenue category will do)

1. Go to Toolbox => Services => Revenue Categories
2. Create a new series that uses the new arrivals program
3. Go to Toolbox => Setup => Pricing => Series & Memberships
4. Sell the series to a client.

Step 4: Use the Sign-In Screen

1. Now, to remove visits from the series, simply sign the client in using the Sign-In screen.
2. An arrival record is saved on the client's Visits screen.
3. To see the Visits:
   1. Look up a client (Clients => Client Lookup)
   2. Click on the Visits button

Other things to know:

• Clients can log in and see their arrivals displayed on the Client Info => Visits page
• Self Sign-In screen will display a "You are already checked in." when a client tries to sign in twice within 15 minutes.
• When "Use Arrival Program" is enabled in your General Setup & Options screen, the following background colors are displayed:
  • Green: Client has either 1) pre-registered for a service or 2) they have a current arrival series
  • Red: Client isn't preregistered and there aren't any current arrival series that will work for the location
  • Yellow: Doesn't display with "Use Arrival Program" enabled.

How do I see arrival visits prior to 8/27/08?

How do I see arrival visits prior to 8/27/08, the date this new arrival tracking system was implemented and replaced the old arrivals system.

• Follow this menu path: Reports => Analaysis => Client Arrivals

or

• Look up a Client and click on the client's Visits button

 

You'll notice a new link titled "view arrivals prior to 8/27/08"

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